It Help Desk Assistant

It Help Desk Assistant

16 Nov
|
Wright LLC
|
Dubai

16 Nov

Wright LLC

Dubai

Job Summary Looking for an IT Help Desk Assistant in Dubai United Arab Emirates UAE Job Duties The IT Help Desk will be installing maintaining and troubleshooting all computer hardware software websites and other electronic devices in the company Answer all IT related helpdesk queries within the given SLA Escalate all unresolved queries to senior management Provide remote support to employees Job Qualifications and Experience The applicant must hold a BS degree in IT computer science engineering software engineering Professional qualifications Microsoft Certified Desktop Support Technician MCDST is desired At least two years of IT support experience Level 1 Good troubleshooting skills and experience Broad knowledge and understanding of programming and web development Good computer skills i e Office and MS windows Broad exposure to computer networks Fluent in English Good customer service skills Applicant should have experience using an online helpdesk system with commendable rating Application Procedure All qualified candidates are encouraged to upload their recently updated CVs