Auh - Vice Consul B3(l)

Auh - Vice Consul B3(l)

02 Mar
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Foreign & Commonwealth Office
|
Abu Dhabi

02 Mar

Foreign & Commonwealth Office

Abu Dhabi

Roles and Responsibilities The British Embassy in Abu Dhabi has a vacancy for a Vice Consul grade B3 L to start as soon as possible Main Purpose of the Job The Consular Teams purpose is to support British people living travelling and working in our region by providing high quality accessible consular services focused on those most in need responding rapidly to all crises leading cross-government action and reducing preventable incidents affecting British people through collaboration with partners and governments The successful candidate will be responsible for ensuring British nationals in Abu Dhabi receive a professional service that is effective timely consistent and in line with Foreign and Commonwealth Office FCO guidance This will include providing direct advice and support to distressed British nationals and leading on high-level and sensitive assistance cases The jobholder will be responsible for the local delivery of the Consular Network Business Plan and global consular initiatives as well as the consular elements of the Country Business Plan Reporting to the Head of Consular Operations UAE based in Dubai he she will be required to lead motivate and encourage a team of two 2 Pro Consuls to participate in global and regional consular activities and proactively deliver consular prevention and outreach work The jobholder will need to be a self-starter and highly motivated with excellent interpersonal skills They must be able to work independently with minimal supervision and make operational judgements in consultation with senior management locally and in London In response to a local or regional crisis the jobholder will also play a key role in managerial responsibility for the Consular teams response and deployment Consular work can sometimes be emotionally challenging distressing and of a sensitive nature The jobholder will therefore be expected to demonstrate high levels of personal resilience and maintain absolute consular confidentiality and impartiality Main Duties and Responsibilities Leadership and Resources Provide effective leadership to the Consular team with direct line management of two 2 Pro Consuls set objectives in line with FCO strategic priorities and the Consular Network Business Plan ensure Performance Development Plans PDP are in place and regular Appraisals are conducted Manage day-to-day consular operations ensure updates to consular guidance and policies are understood and implemented ownership of formal response to public correspondence Promote a learning culture within the team ensure all mandatory learning is completed identify training and development opportunities Represent the Consular Section internally and externally participate in relevant committees and working groups help formulate Post management policies coordinate with key stakeholders in the British community promote cross-mission working to achieve objectives prepare written briefings and reports for seniors up to and including ministerial level Coordinate absences to ensure sufficient service coverage manage working stocks of accountable assets such as Emergency Travel Documents ETDs and cash reserves oversee the consular appointment system and reconcile consular fee payments promptly and accurately Consular Assistance Manage the teams provision of consular assistance to British nationals and their families including providing guidance and support in difficult cases such as arrests detention hospitalisations dealing with bereaved families mental health child custody issues debt and employment issues and other sensitive cases such as rape or forced marriage Identifying areas of potential high-level interest and briefing seniors and others accordingly Preparing written briefing and updates on cases and issues Ensure assistance provided is best practice and case notes are well written and concise monitor caseloads to ensure effective service delivery and quality assurance Manage Emergency Travel Document ETD processing and provision of various notarial and documentary services To be prepared to work out of hours occasionally anti-social hours as required Prevention and Partnerships Monitor and react to trends in order to identify prevention objectives develop and deliver prevention and outreach projects aimed at local partners or the British community ensure prevention trackers and methods of evaluation are in place use a variety of channels and work closely with partners internally and externally to increase impact and reach of prevention materials Build and develop relationships with key strategic and operational partners including local authorities and other diplomatic missions work strategically with partners to tackle issues and improve access to services ensure cross-mission cooperation and sharing of contacts to solve problems Deliver sustained engagement with British community effective networking and use of contacts in key sectors such as business and education monitor the local environment and react to any changes which may affect British nationals living in or visiting Abu Dhabi contribute to the formulation of Travel Advice and ensure updates are cleared and acted on in a timely manner Build and maintain relationships with key internal partners including frontline Call Centre Consular Directorate Political Press Immigration Enforcement International IEI Corporate Services Teams and Senior Management Team Crisis Planning Take an active role in Crisis Committee participating in drills tests and exercises related to crisis and contingency planning ensure Field Deployment Officers are aware of roles and responsibilities in a crisis Regularly maintain and update the consular elements of Posts Crisis Management Plan ensure Consular Staff have access to and are familiar with the Crisis Hub Work with lead on the provision of consular skills training to non-consular staff within the Embassy to improve Posts capability to respond to any crises in UAE Maintain a readiness to respond to a declared crisis based on named roles within the Crisis Management Plan provide regional resilience support where required Key Competencies Required Leading and Communicating - Effectiveness in this area is about leading from the front and communicating with clarity conviction and enthusiasm Its about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens Delivering at Pace - Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes Collaborating and Partnering - People skilled in this area create and maintain positive professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done Changing and Improving - People who are effective in this area are responsive innovative and seek out opportunities to create effective change Its about being open to change suggesting ideas for improvements to the way things are done and working in smarter more focused ways Making Effective Decisions - Effectiveness in this area is about being objective using sound judgment evidence and knowledge to provide accurate expert and professional advice Managing a Quality Service - Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service taking account of diverse customer needs and requirements Essential qualifications skills and experience A team player who is capable of working on their initiative and who is adaptable to changing priorities must be able to work and act without close supervision Good interpersonal and active listening skills with the ability to cultivate and maintain a range of contacts at all levels Experience of working strategically and of project development and management Excellent customer care skills and the ability to respond to a range of customer needs Ability to bring flexible and creative approach to your work and with an eye for detail Ability to talk to large groups of people as part of our prevention and communication work IT literate and well versed in the use of Microsoft Office applications Word Excel and PowerPoint Excellent communication skills in English both verbal and spoken Able to express ideas and messages clearly and concisely both orally and in written communication Desirable qualifications skills and experience Previous consular or related experience training or experience of working in an operational delivery or customer service role Previous experience of creating engaging outreach content use of social media and other platforms Comfortable with public speaking and networking Knowledge of Arabic language Required competencies Changing and Improving Making Effective Decisions Leading and Communicating Collaborating and Partnering Managing a Quality Service Delivering at Pace Application deadline Application deadline - day Application deadline - month Application deadline - year 2 March 2020 Grade B3 L Type of Position Full-time Permanent Working hours per week 38 Region Middle East North Africa Country Territory United Arab Emirates Location City Abu Dhabi Type of Post British Embassy Number of vacancies 1 Starting monthly salary AED 16 492 Start Date Start Date - day Start Date - month Start Date - year 1 May 2020 Other benefits and conditions of employment Working Hours and Remuneration The Embassy aims to offer an attractive working environment and remuneration package for this role including 25 days of annual leave per annum on-site swimming pool gymnasium and sports facilities Salary is non-negotiable at AED 16 492 per month This position is for a full-time employment on a permanent basis There are no other allowances payable as part of this package No accommodation and relocation expenses are payable in connection with this position Conditioned working hours are 38 hours per week Standard working hours are from 07 30 to 15 06 including a lunch break of 36 minutes from Sunday to Thursday The successful candidate should be flexible in their approach to hours worked as there may be some work out of hours and occasionally anti-social hours required The successful candidate must also be available for occasional travel to UK and within the Middle East North Africa and South Asia region and possibly further afield for additional training and development purposes Additional information Specific Considerations for Consular Roles Consular work can sometimes be stressful distressing and of a sensitive nature The successful applicant will therefore be expected to demonstrate high levels of personal resilience and maintain absolute consular confidentiality and impartiality keeping in line with the Foreign and Commonwealth Office FCO Consular Strategy consular guidance and Customer Charter business targets and local procedures How to apply Interested candidates must attach the following documents along with their online application form An updated Curriculum Vitae A completely filled out online application form and must include examples of when you have demonstrated the required competencies in the Competence-Based Questions section of the online application form A covering letter stating why you feel you have the necessary skills and competences to apply for the role Closing date for applications is at 23 55 local time on 02 March 2020 Please note that incomplete applications or applications received after the stated deadline will not be taken into consideration Process The recruitment process including security clearance is expected to take around two months The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures Any offer of employment will be subject to the candidate achieving suitable clearances Due to the large number of applications the Embassy receives only those shortlisted for the next stage of the application process will be contacted The British Embassy Abu Dhabi is an equal opportunities employer dedicated to inclusivity a diverse workforce and valuing difference Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official tal net site operated by Oleeo Jobs may be advertised on third party websites however our adverts will always link back to the official tal net site If you complete and send an application through any other site we will not receive it