Guest Relations Coordinator

Guest Relations Coordinator

22 Jul
|
Marriott International, Inc
|
Dubai

22 Jul

Marriott International, Inc

Dubai

Posting Date Aug 20 2020 Job Number 20046671 Job Category Rooms and Guest Services Operations Location Al Maha a Luxury Collection Desert Resort Spa Dubai Dubai Desert Conservation Reserve Dubai United Arab Emirates United Arab Emirates VIEW ON MAP Brand The Luxury Collection Schedule Full-time Relocation No Position Type Non-Management Hourly Start Your Journey With Us The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world Our hotel teams curate the worlds most enriching and desirable destination experiences Our mission is to guide our guests these seasoned travelers on transformative journeys that touch their spirits enrich their lives and create lasting memories If you are someone with an appreciation for evocative storytelling and a desire to provide genuine personalized and anticipatory service then we invite you to join us on our journey and explore a career with The Luxury Collection Job Summary Complete designated cashier and closing reports in the computer system Review shift logs daily memo books and document pertinent information in logbooks Contact appropriate individual or department e g Bellperson Housekeeping as necessary to resolve guest call request or problem Process all guest check-ins by confirming reservations in computer system verifying guest identity requesting form of payment assigning room and activating and issuing room key Sell a room accommodation to guests without reservations based on availability Ensure rates match market codes and that any exceptions are documented Ensure checks that come from outlets e g Health Club Retail Shop are scanned and charged to room Assist management in training evaluating counseling disciplining and motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process Report accidents injuries and unsafe work conditions to manager complete safety training and certifications Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Ensure adherence to quality expectations and standards Stand sit or walk for an extended period of time or for an entire work shift Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance Perform other reasonable job duties as requested by Supervisors Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws

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