Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 others curious, creative 3Mers. "Innovation is the heart of 3M. It not only distinguishes us from other companies but is also THE guarantee for our success - then and now. What makes research at 3M? Our passion for technology, a constant striving for improvement and the freedom to do research on our own projects.
You too can become part of our family of inventors.” - Ingo Wagner, Business Group Laboratory Head EMEA The Impact You’ll Make in this Role As an IT Support Engineer (*) for our MModal systems you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Being a subject matter expert on our MModal Health Care systems as the primary point of contact for our clients and 3M strategic partners. This includes all aspects from end user support to back end client based components. Being fully responsible for issue ownership and customer follow-up and travel to assist with supporting escalated customer issues in all Countries of MEA Region. Attending internal and customer calls to respond to technical issues during implementation and as part of ongoing support after Go Live. Engaging our Level 3 support team when needed. Your Skills and Expertise To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: Bachelor's or Master's degree in Computer Science or related field, or relevant industry experience Advanced Experience in technical support environment (minimum 18 months) Intermediate Experience with Hard- and Software Issue and Solution Processes Excellent written and communication skills in both English and Arabic Additional qualifications that could help you succeed even further in this role include Experience with Databases, Microsoft OS and Office, Server, and SQL Server and the ability to write simple queries, manipulate data, perform monitoring and set up databases Understanding of Cloud systems Experience in health care section would be an advantage 3M places immense importance on attitude, therefore the ideal candidate should have a real passion for support, customer interaction and a desire to be part of a growing, successful and ambitious company. Location: This position will be based in Dubai, UAE Supporting Your Well-being Fair, performance-oriented and competitive payment is fundamental for 3M. To be attractive to the best talents, we regularly monitor the standards in the market. In addition, depending on the position and location, a wide range of social benefits is offered - including, for instance, additional payments such as vacation pay, a company pension and benefits under collective agreements and non-tariff agreements. A good work-life balance is the best basis for motivated employees, therefore flexibility has been part of our DNA since the beginning. We want your job suits best to your life situation - not the other way around! Depending on the position and possibilities, we offer individual, flexible work models. (*) At 3M, diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of religion, sex, sexual orientation, gender identity, national origin, age or disability.