Salesforce Officer

Salesforce Officer

22 Nov
|
Titanskill Staffing
|
Dubai

22 Nov

Titanskill Staffing

Dubai

Job Title Salesforce Officer Job Type Full Time Salary Negotiable Qualification Any Graduation Location Dubai Country United Arab Emirates Job Duties and Responsibilities Responsible for a well maintained backlog of prioritized work reflecting the key business drivers of improving operational efficiency Configure and customize the Salesforce instance for Etihad core business whilst escalating more technical issues to appropriate contacts Monitoring quality of the solutions and their respective output and define actions to resolve quality issues Create and maintain appropriate metrics Identify and elaborate on focus areas for improvement Analyses processes and establish business requirements for the implementation of significant changes in business functions and process organizational roles and responsibilities Manage a release process to test validate and implement new processes and updates to existing processes and solutions Job Requirements and Qualifications Demonstrated experience of managing people including those distributed across various locations Ability to communicate effectively with and influence all levels of staff management and external service providers both verbally and in writing on a technical as well as non-technical level Ability to effectively prioritise and execute tasks in a high-pressure environmentHighly motivated self-starter able to work to deadlines and under limited supervisionStrong written and oral communication skills At least 2 years hands on experience and proven successful track record in similar role preferably in airline industryExperience in managing a team of subject matter experts as well as administering and or supporting the application and associated systems services and technology solutions