It Operations Technician

It Operations Technician

16 Oct
|
The Emirates Group
|
Dubai

16 Oct

The Emirates Group

Dubai

You will be working at the IT Technical Operation Centre environment 24 7 which handles all IT related incidents of Emirates Group The job involves identifying analysing and resolving incidents with the intention to restores services at the quickest time possible Chosen candidates will need to have excellent customer service and communication skills Problem solving skills and analytical thinking are the other competencies we look for Job Outline Managing inbound and outbound customer calls in a timely manner Identifying customers needs clarify information and providing solutions Analyse reported incidents and provide First Call Resolution FCR to customers enabling them to resume their work with a minimum disruption and within the agreed Service Level targets Coordinate with various support teams Internal and external vendors and service providers SITA TATA etc to ensure quick resolution of incidents and service restoration Follow process procedures in line with the company policies Note The job will require you to work on shifts 24 7 Qualifications Experience Qualifications Experience Experience in providing IT support over phone chat or other communication protocols Diploma or Degree in Information Technology or equivalent Minimum 3 years experience in IT Operations environment Knowledge skills Experience in IT Contact Centre will be an added advantage Experience in IT Systems Operations and Customer Service environment Incident Management Process based on ITIL V3 Technical Professional Certifications MCSE MCP ITIL foundation etc will be an added advantage Experience in ServiceNow or other ITSM toolsets Experience in Anywhere 365 Avaya systems will be an added advantage Salary Benefits We offer an attractive tax-free salary paid in Dirhams the local currency of the UAE The Dirham is linked to the Special Drawing Right of the International Monetary Fund It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US 1 Dh3 66 Besides travel benefits normally associated with an airline more information on employee benefits is available within the Working Here section of this site By viewing the Dubai Lifestyle section in the site you can also consider the benefits of Dubai as a location to live and work in

Structural Revit Technician

Structural Revit Technician

GHD is one of the world s leading professional services companies operating in the global markets of water energy and resources environment property and buildings and transportation Serving clients across five continents and the Pacific region GHD pe [...]
Dubai
20 Oct
    Dubai
    20 Oct

Humanitarian Affairs Officer

Humanitarian Affairs Officer

. WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. ABOUT WFP The United [...]
Dubai
19 Oct
    Dubai
    19 Oct

Risk and Compliance Coordinator -Code of Conduct -1 post

Risk and Compliance Coordinator -Code of Conduct -1 post

. WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. ABOUT WFP The United [...]
Dubai
19 Oct
    Dubai
    19 Oct

Fleet Assistant/Storekeeper SSA3

Fleet Assistant/Storekeeper SSA3

. WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. ABOUT WFP The United [...]
Dubai
19 Oct
    Dubai
    19 Oct