Electronics Service Center Manager �������� Dubai ������������distributor

Electronics Service Center Manager �������� Dubai ������������distributor

16 Oct
|
MAC Group
|
Dubai

16 Oct

MAC Group

Dubai

Title Electronics Service Center Manager Location Dubai Salary Open CVs Monica macgroup me NOTE To avoid spamming with irrelevant resumes we suggest genuinely interested candidates to read through the entire job description to understand and verify the suitability of your profile for this role before applying This is a Plug and Play role to get risk-free quick-results for a family business Due to our limited time resources only shortlisted candidates can be contacted but we would always consider your profile for other suitable roles Salary depends on candidate s skills experience and other attributes Hiring preference always depend on candidates skills experience knowledge and other attributes which are suitable for client s customer demographics to gain better revenue customer experience Our client a multicultural organization embraces the culture of workplace diversity and inclusion without compromising candidates performance qualifications The client values individuality and offers an inclusive fast-paced process-oriented work environment Position Purpose This role is to take daily responsibility for the management of the reactive repair and planned maintenance programs across all retail divisions Leading a team and managing specialist contractors you will be able to demonstrate strong organizational skills to lead plan and delegate all of the departments work and be willing to take a hands-on approach to the maintenance and repairs A major part of this role will be focused on up-skilling the team in order to reduce the number of complaints The Services Manager is responsible to support customers within our defined segments from a technical point of view on the quality of the support and advice within the whole chain application process final market recipes production etc of our products Position Responsibilities Devise the annual planned maintenance programme and schedule of works Schedule and delegate reactive repairs as required Manage and administer annual repair and maintenance contracts e Maintain and monitor the Planned Maintenance Condition Survey prepared by the external consultants clients Manage the in-house team monitoring their work setting targets carrying out regular appraisals and reviewing training and development needs Build a skilled team in order to reduce the number of contactors used Prepare specifications and tender quotation documentation as required for works Prepare and regularly review a list of approved contractors for specialist responsive or emergency maintenance and repair works Arrange for emergency cover callout arrangements during term time Attend Continuing Professional Development training Manage the technical interface with the organization customer base and align action with relevant disciplines incl Sales Manufacturing Research Demand chain Thoroughly understand the technical needs of our customers and provide service in such a way that they will continue to successfully use company products Build relationships at all relevant levels of the customer and help organization to facilitate short and long term customer technical support Provide technical support to customers with existing or new products internal trails analyses sampling etc Together with customers determine and implement corrective actions to maintain and or reestablish product performance Organize investigate and document and resolve customer technical complaints in a timely manner Initiate modify manage and monitor the implementation of new products and product rationalization in relevant segment manage changes in portfolio and product specifications towards customers Propose tweak new products in agreement with Head of division in order to satisfy market and customer needs Collect analyze and identify opportunities trends Cover and benchmark competitor activities perform technology scouting in relevant segments Attend industry wide meetings to broaden and expand technical and customer base information Position Requirements and Experience Bachelor degree Minimum of 8 years of experience in Services Management in electronics Previous management required You have technical knowledge on how and experience of sales after sales and services processing Experience in project management and analysis is highly desired This posting is just an outline of the basic responsibilities and requirements for the position there is more to being a member of the team so just keep in mind that this is not a comprehensive list of everything the job will entail Your duties responsibilities and activities may change as per business requirements Please refrain from applying if your profile is not exact match for this role Mail CVs to Monica macgroup me Whilst we will endeavor to contact you following your application due to the high volume of applications if you have not had notification from us within 24 hours please take your application as not being successful this time we will keep your details in the database for future opportunities NB Please note that not getting shortlisted for a role is no reflection on your skills or qualifications it simply means that the hiring manager is giving more priority to many other specific factors other than skills or experience which are relevant to this position based on their current business requirements customer demographics Please note that candidates are NOT selected merely based on skills experience We urge majority of the Hiring Managers who work with us to use Talent Analytics that check various factors based on their previous hires including Nature of the job Suitability to team company culture Possible duration a candidate sticks with the company Nature of client-pool Work locations timings Market Knowledge and many other factors that add value to business customers The hiring decisions are taken to run the business at low-risk in steady optimized efficient manner