Reservation Talent/operator

Reservation Talent/operator

16 Oct
|
Marriott International, Inc
|
Al Ain

16 Oct

Marriott International, Inc

Al Ain

Posting Date Sep 03 2019 Job Number 19122420 Job Category Reservations Location Aloft Al Ain Hazza Bin Zayed Stadium Development Al Ain United Arab Emirates United Arab Emirates VIEW ON MAP Brand Aloft Hotels Schedule Full-time Relocation No Position Type Non-Management Hourly Start Your Journey With Us At Aloft Hotels we re wired for next generation travelers who love open spaces open thinking and open expression Aloft provides a space where style is necessary social scenes are vibrant and where the only direction is forward Our guests are tech savvy and confidently social with an eclectic style they re not afraid to show We understand what our guests need so we provide an affordable option for the tech-savvy design guru We re looking for innovative self-expressers who aren t afraid to draw outside the lines If you are someone who appreciates tech-forward features and vibrant social scenes then we invite you to explore a career with Aloft Hotels Job Summary Process all reservation requests changes and cancellations received by phone fax or mail Identify guest reservation needs and determine appropriate room type Verify availability of room type and rate Explain guarantee special rate and cancellation policies to callers Accommodate and document special requests Answer questions about property facilities services and room accommodations Follow sales techniques to maximize revenue Input and access data in reservation system Indicate special room reservation types e g complimentary rooms employee discounts travel agent inspection rates and wholesale reservations by inputting the correct code and rate into the reservation system Follow proper escalation procedures when addressing guest concerns Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets protect the privacy and security of guests and coworkers Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees Comply with quality assurance expectations and standards Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws