Spa Supervisor

Spa Supervisor

16 Oct
|
Marriott International, Inc
|
Dubai

16 Oct

Marriott International, Inc

Dubai

Posting Date May 08 2019 Job Number 19001DGY Job Category Spa Location Lapita Dubai Parks and Resorts Autograph Collection Jebel Ali Dubai United Arab Emirates United Arab Emirates VIEW ON MAP Brand Autograph Collection Hotels Schedule Full-time Position Type Non-Management Hourly Start Your Journey With Us Lapita is a Polynesian themed hotel located in the heart of Dubai Parks and Resorts A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering With 504 rooms including 60 suites and 3 villas Lapita is the perfect relaxation point after a day of adventures and fun Part of Marriott s Autograph Collection this amazing hotel offers five food and beverage outlets two outdoor pools and a lazy river a spa and health club Luna Nova Kids Teens Club as well as meeting and event facilities The hotel s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands the Lapita movement The design draws its inspiration from the exotic Polynesian tropical landscapes featuring Polynesian flowers lagoon-style pools and themed activities JOB SUMMARY Assists with supervising and coordinating activities of employees delivering spa services including skin care program coordination reservations reception desk massage and locker room areas Position focuses on ensuring guest and employee satisfaction Assists with achieving the operating budget Leadership Competencies Attach the Leadership Competencies template that corresponds to the career band for the position JOB FAMILY CORE WORK ACTIVITIES Assisting in Management of Spa Operations and Budgets Ensures all employees have the proper supplies equipment and uniforms Manages supplies and equipment inventories within budget Maintains cleanliness of spa and related areas and equipment Understands the impact of department s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals Ensures employees understand expectations and parameters Brings issues to the attention of the department manager and Human Resources as necessary Ensuring and Delivering Exceptional Customer Service Sets a positive example for guest relations Interacts with guests to obtain feedback on product quality and service levels Handles guest problems and complaints Empowers employees to provide excellent customer service Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement Strives to improve service performance MANAGEMENT COMPETENCIES Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods Problem Solving and Decision Making - Identifies and understands issues problems and opportunities obtains and compares information from different sources to draw conclusions develop and evaluate alternatives and solutions solve problems and choose a course of action Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others makes a good first impression and represents the company in alignment with its values Managing Execution Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals Driving for Results - Sets high standards of performance for self and or others assumes responsibility for work objectives initiates focuses and monitors the efforts of self and or others toward the accomplishment goals proactively takes action and goes beyond what is required Planning and Organizing - Gathers information and resources required to set a plan of action for self and or others prioritizes and arranges work requirements to accomplish goals and ensure work is completed Building Relationships Coworker Relationships - Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company s service standards Global Mindset - Supports employees and business partners with diverse styles abilities motivations and or cultural perspectives utilizes differences to drive innovation engagement and enhance business results and ensures employees are given the opportunity to contribute to their full potential Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and or support the goals of an organizational unit Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and or others Business Acumen - Understands and utilizes business information to manage everyday operations Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct Spa Service - Knowledge of salon and spa products and services including hair makeup nail massage skincare and body treatments Spa Salon Services and Equipment - Knowledge of the use and maintenance of tools and procedures for skincare hair care manicure and pedicure massage and disinfection Basic Competencies - Fundamental competencies required for accomplishing basic work activities Basic Computer Skills - Uses basic computer hardware and software e g personal computers word processing software Internet browsers etc Mathematical Reasoning - Demonstrates ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents Writing - Communicates effectively in writing as appropriate for the needs of the audience CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in related professional area OR 2-year degree from an accredited university in Spa Recreation operations or related professional area Skills and Knowledge Reading Comprehension - Understanding written sentences and paragraphs in work related documents Writing - Communicating effectively in writing as appropriate for the needs of the audience Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction Mathematics - Using mathematics to solve problems Number Facility - The ability to add subtract multiply or divide quickly and correctly Basic Computer Skills - Using basic computer hardware and software e g personal computers word processing software Internet browsers etc Economics and Accounting - Knowledge of economic and accounting principles and practices P L statements operating budgets forecasting and scheduling and the reporting of financial data Analytical Critical Thinking - The ability to gather and organize information using a logical and systematic process recognize patterns and relationships in complex data examine data to identify implications problems and draw appropriate conclusions generate alternative solutions to problems evaluate strengths weaknesses and consequences of alternative solutions and approaches to solving problems Originality - The ability to come up with unusual or clever ideas about products services or situations or to develop creative ways to solve a problem