Managed Services - Technical Consultant

Managed Services - Technical Consultant

16 Oct
|
NCR
|
Dubai

16 Oct

NCR

Dubai

Dubai About NCR NCR Corporation NYSE NCR is the global leader in consumer transaction technologies turning everyday interactions with businesses into exceptional experiences With its software hardware and portfolio of services NCR enables nearly 700 million transactions daily across retail financial travel hospitality telecom and technology and small business NCR solutions run the everyday transactions that make your life easier NCR is headquartered in Atlanta Georgia with nearly 30 000 employees and does business in 180 countries TITLE Managed Services - Technical Consultant LOCATION Dubai Grade 9 Position Summary The NCR Managed Services Team provides support for multiple individual services such as Device Network Monitoring Incident Management Cash Management and Software Distribution to name a few The Technical Consultant is accountable for all activities associated with Managed Services solutions deployment customer consultation regarding deployment and support of customer lifecycle in cooperation with NCR Services and partnered business units Successful delivery is defined as meeting or exceeding stakeholder needs and expectations This job role is to ensure that customer strategies and plans are understood and articulated products meet business and technical objectives and that product lifecycles are managed in relation to evolving business requirements The Technical Consultant will be based in Dubai and will work within a global team and will be focused predominantly on customers in the Middle East and Africa region Some travel will be required Key Areas of Responsibility Presales support for Managed Services offers Pre-sales support and collaboration with the Account Team in order to qualify the technical requirements of the opportunities Participate in the Managed Services Qualification Process when engaged by the Solution Architect or Life Cycle Team Director Identify and propose the right delivery service solution tools methodology based on real service delivery capability and customer needs Be the single point of contact into NCR Services delivery organization for the sales team when no Solution Architect is involved coordinate the involvement of the operations team as required and obtain any required documentation such as scope of service documents Contract Terms and implementation plans Implementation Support for Managed Services offers Participate in the discovery stage of the Due Diligence of a customer implementation and implementation of new contracts based on a defined Service Level Agreement in one of the Managed Service Operations delivery centers Provide consultancy to customers with regards to NCR Managed Services solutions capture customer requirements and define business rules Coordinate and manage the implementation of the services and direct the activities of the service delivery team when delivering standard services Handover the implemented and tested solution to Operations to include documented procedures and SLA agreements Assist with Lifecycle support of Customers implemented on Managed Services offers Provide consultation to operations on customer implementations after handover Support and initiate optimization improvement projects Consult with the System Administration team and System Specialist in the analysis resolution of service delivery issues and implementations of change requests Participate in the deployment of corporate tools processes and procedures to optimize the performance of service delivery Migrate outdated solutions to follow global standards Liaison partner with other NCR Organizations and 3rd party vendors to get needed features implemented critical bugs fixed or recover from operational disasters Basic Requirements Bachelor s degree in computer science or equivalent work experience General understanding of programming scripting concepts networking concepts and Microsoft series of operating systems Fluent spoken and written English Customer Communication skills Ability to travel Preferred skills Fluent spoken and written Arabic Strong technical background knowledge and understanding of ATMs and ATM management tools and SW agents e g Gasper Vantage Aptra Vision or similar Background in system and network monitoring e g snmp Strong Microsoft Office Suite Knowledge Certifications or formal training in Systems Administration Microsoft Certifications preferred Networking CCNA ITIL Project Management EEO Statement Integrated into our shared values is NCR s commitment to diversity NCR is committed to being a globally inclusive company where all people are treated fairly recognized for their individuality promoted based on performance and encouraged to strive to reach their full potential We believe in understanding and respecting differences among all people NCR does not discriminate in employment based on sex age race color creed religion national origin disability sexual orientation veteran status military service genetic information or any other characteristic or conduct protected by law Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment Statement to Third Party Agencies To ALL recruitment agencies NCR only accepts resumes from agencies on the NCR preferred supplier list Please do not forward resumes to our applicant tracking system NCR employees or any NCR facility NCR is not responsible for any fees or charges associated with unsolicited resumes

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