Sme Account Manager

Sme Account Manager

31 Jul
|
Bupa Global
|
Dubai

31 Jul

Bupa Global

Dubai

Job Introduction The SME Account Manager will proactively manage a portfolio of existing health insurance plans for both direct and intermediary International businesses You will retain and grow our business in line with agreed targets and deliver these targets with the highest level of customer care Through regular and positive contact you will uncover business opportunities through referrals from your own portfolio and through attending conferences and events This is a targeted environment and you will be incentivised based on the growth and retention of your portfolio Main Responsibilities To manage all aspects of the accounts assigned to you including retention renewal expansion pricing discussion and debt management To deliver the highest level of customer care to include taking ownership of day-to-day client account issues ensuring best practice process are always adhered to liaising with the appropriate areas of the business to resolve and if appropriate communicate back to third parties Ensure your product and service knowledge is always current and up to date in order to correctly educate your Group Secretaries or intermediaries and consultatively sell our product Attending regular face to face or Skype meetings with your customer group providing an excellent service and building relationships Work with the nominated Group Secretaries or intermediaries within your portfolio ensuring that win-win solutions are reached and agreed for both the customer and for Bupa Global Uncover information through strong relationships building that will help further the position of Bupa Global in the market place Develop a strong business relationship with your nominated accounts and keep the customer informed at all times Renew and secure group schemes on a timely basis Maintain the highest quality and service standards at all times in line with criteria set by Sales Management team Regulators Compliance Regularly and accurately update all customer records ensuring that data provided can be used for quality and factual purposes in line with Regulations Ensure that necessary administrative tasks are undertaken within set deadlines Build professional and lasting relationships with team colleagues and other departments within Bupa Group maintaining open communication channels to promote the International Telesales Team in a positive light and assess opportunities to obtain sales leads Manage administrative tasks along side with phone calls by effective time management Planning and prioritising of workloads to ensure e-mail and telephone service level agreements are achieved To be a champion of change and display a positive attitude at all times towards colleagues and tasks performed Constantly analyse improve and develop sales techniques through sales training seminars self analysis and coaching To actively participate in sessions to maximise knowledge and ability putting new skills into practice on return to your role Keep updated on the competitor activity and products sharing all new information with colleagues Ability to competently deal with complaints and escalate when necessary The Ideal Candidate Proven Sales Account Management experience To have a good geographical knowledge demonstrate global mindset and awareness of differing cultural drivers and an appreciation of differing time zones Able to demonstrate excellent negotiating ability Self-motivated articulate and numerate with good computer skills across all Microsoft applications Ideally to have experience of the Healthcare Market Excellent negotiating and presentation skills Experience of managing a portfolio and face-to-face contact with customers is essential A high standard of technical and product understanding of Bupa Global products is desirable Fluent in English - an additional language would be an advantage Arabic speaker preferred About The Company Bupa s purpose is longer healthier happier lives As a leading global health and care company we offer health insurance medical subscription and other health and care funding products we run care homes retirement and care villages primary care diagnostic and wellness centres hospitals and dental clinics We also provide workplace health services home healthcare health assessments and long-term condition management services We have 32M customers globally With no shareholders we invest our profits to provide more and better healthcare and fulfil our purpose We employ 79 000 people principally in the UK Australia Spain Poland New Zealand and Chile as well as Saudi Arabia Hong Kong India and the USA We have grown significantly particularly through 2013 to 2015 when we accelerated execution of our strategic vision We are similar in revenue and profit to Marks Spencer and larger than Heinz in revenue Because Bupa does not have shareholders it does not have a listing but if it did it would be in the FTSE 100 Bupa is not a mutual or a charity but a company limited by guarantee that seeks to maximise its profits in order to fulfil its purpose With customers in virtually every country in the world and 70 of its revenues now generated outside the UK Bupa is a truly international organisation Bupa s Strategic Framework Our strategy has three pillars Customers People Performance It puts our customers front and centre in the context of today s digital age As a service organisation everything we do for our customers relies on our people and partners so being a place where people love to work is critical to our success This combined with disciplined risk and capital management is how we will deliver strong and sustainable performance We are looking for individuals who share in our values and this strategy and are capable of delivering outstanding results for the business Bupa Global Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study live travel or work abroad We provide international health insurance travel insurance and medical assistance to individuals small businesses and global corporate customers all around the world Bupa Global has over 2 000 employees and has offices in London and Brighton UK Dublin Ireland Miami USA Copenhagen Denmark Hong Kong Greater China and Dubai UAE as well as in Egypt Mexico the Dominican Republic Bolivia Panama Guatemala and Ecuador Bupa Global is currently organised around five regional hubs Bupa Global Africa India Middle East Bupa Global Greater China Bupa Global Latin America Bupa Global North America and Bupa Global Europe Application process Timescales for reviewing applications will differ between regions but you will always receive a response to your application The recruitment process itself will vary per role and region but you will be updated along the way via phone and email so please look out for these To view what stage of the process your application is currently at you can also log in and view your dashboard If you are invited to an interview a member of the resourcing team will be able to advise you on what to expect This will vary in region but will likely include an initial phone or digital interview followed by one or more of the following depending on the role Core capability interview Technical function specific interview Online profiling assessment Presentation written task role play Assessment centre If your application is successful and you re invited to join the team the resourcing team will guide you through your on boarding journey Should you require any reasonable adjustments to be made or facilities provided to enable you to attend an interview please do not hesitate to contact us prior to the interview at bupaglobalcareers bupa com so we can make adjustments accordingly

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