Service Crew - Tim Hortons

Service Crew - Tim Hortons

11 Jul
|
The Apparel Group
|
United Arab Emirates

11 Jul

The Apparel Group

United Arab Emirates

POSITION OBJECTIVE The position is responsible for generating sales and deliver customer service at its best Support the other operational duties such as housekeeping visual presentation standards etc as assigned by the Store Management Team Key Responsibilities Hospitality and Guest Service Provides important visual cues for guests that make a positive first impression E g wearing proper career wear that is clean and neatly pressed maintaining a clean parking lot exterior and a clean and inviting dining room Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate Delivers consistent and outstanding guest service through friendly attitude attentive behavior and strong product knowledge Enhances the guest experience by following the S E T Principles Smile Eye Contact Thank You Uses proper procedures to ensure the accuracy of every order for every guest Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs Promptly executes service recovery for any guest concerns or complaints by making it right with the guest regardless of involvement in the issue Listens carefully to guests and apologizes for the experience in the case of a complaint Store Operations Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided Prepares all products as required following the order monitor to ensure the accuracy of every order Communicates showcase and product needs to ensure proper product availability for guests Regularly takes temperatures of the required products and records in the Time Temperature Log Policies and Procedures Participates in and attends all store meetings and other related functions Follows all restaurant policies procedures and standards Maintains the front counter by keeping it clean organized stocked and ready for rush periods in the restaurant Follows proper hand washing techniques and all sanitation guidelines completes all sanitation tasks as outlined by the Store Manager Cashiering Receives payment by cash credit cards vouchers or automatic debits Issue receipts refunds or change to the customers correctly Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change Maintain clean and orderly checkout areas Health Safety Works in compliance with occupational health and safety legislation Knows understands and follows safe work practices and procedures Uses or wears personal protective equipment or clothing as required Reports all injuries illnesses accidents unsafe conditions security incidents and any contravention of health and safety legislation policies and procedures to the Restaurant Manager or Restaurant Owner Does not operate any equipment machine device or thing or otherwise work in a manner that will endanger anyone Qualifications Graduate of Hotel and Restaurant Management or any hospitality-related course Minimum one 1 year of work experience Ability to carry out required tasks in an accurate manner Ability to maintain composure during rush hours Ability to present bills take orders and deliver them to customers in a timely manner Ability to deliver top quality customer service and assistance Ability to recommend meals side orders and deals to customers Possess good knowledge and understanding of menus and be willing to direct guests on how to make their choices from the menu Possess skills in proper handling of kitchen equipment

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