Guest Relations Manager - Food & Beverage

Guest Relations Manager - Food & Beverage

30 Jun
|
Mandarin Oriental Hotel Group
|
Dubai

30 Jun

Mandarin Oriental Hotel Group

Dubai

Job no 506081 Employment type Full time Property Office Mandarin Oriental Jumeira Dubai Location Dubai United Arab Emirates Department Management Manager Food Beverage Responsibilities Support the Restaurant Outlet Manager in all operational and administrative aspects of the restaurant Prioritise the required level of engagement depending on the business volumes and other related parameters Take charge of the outlet and the department in the Restaurant Outlet Manager s absence Enforce and monitor that all operational standards as per our policies SOP and quality measures are in place always Support the Restaurant Outlet Manager to supervise the side duty schedules for all positions and ensure compliance and follow through Support the Restaurant Outlet Manager to supervise the maintenance and cleanliness of the outlet and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment Oversee the daily operation of the outlet and manage shifts effectively to assure a smooth and effective overall operation Maintain a good relationship and steady communication with the Chef de Cuisine and his team particularly during operation hours Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports guest comment cards and guest incident reports and share observations and recommendations with the outlet manager Support the Restaurant Outlet Manager to maintain a clear overview of all POS- point of sales related set ups and carry out regular check on accuracy of all items Ensure accuracy of all menus current spelled correctly clean and presentable and ascertain menu description are up to date and distributed appropriately Follow all procedures policies and practices about the Jardine accounting related requirements for F B outlets Oversee and maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet Support the Restaurant Outlet Manager in monitoring the monthly P L and carry out regular detailed analysis of outlet related financial information Assist the Restaurant Outlet Manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet Observe the competition current market and international trends prices with the market and other new ideas and forward them to the Restaurant Manager Attend and participate all required meetings as scheduled Provide leadership direction and support to all outlet colleagues at any time particularly during the operation hours Ensure that MOHG s grooming and appearance standards are implemented and maintained always to reflect an image of professionalism and care Assist the Restaurant Outlet Manager to prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts depending on the business volume Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental Jumeira s procedures Encourage proactive efficient and effective inter-departmental communication within and beyond the F B division to promote a climate of teamwork and enthusiasm Being fully involved in the service and show strong presence to customers on the floor Personally monitor and follow through on any requirements of VIP guests Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences LQEs the MOHG Pillars and the respective service standards of MOQA Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants Handle effectively any kind of customer complaints being verbal or written Skills Qualifications High School qualification or equivalent Degree or Higher National Diploma in Hospitality Hotel Business Management is preferred 3 years experience as an assistant restaurant manager in a luxury hotel or high-end independent restaurant International work experience in at least two of the following regions Asia Europe North America and preferably Middle East Restaurant pre-opening experience is a MUST Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating the team accordingly Ability to work long hours with a strong focus on operational excellence Familiar with restaurant point of sales and cashiering procedures Knowledge of Fine Dining service procedures and standards as well as casual dining procedures Well organized and possess a solid administrative capability Proven ability to successfully support motivate and lead a large and diverse team Ability to organize large projects and events with guidance of the Restaurant Outlet Manager Able to use documented performance management systems and handling disciplinary processes with guidance of the restaurant manager Perform job with attention to details and the ability to organize and handle multiple tasks Strong knowledge of HACCP preferred Competent computer skills including MS Office or equivalent Ability to understand effective approaches of communication with different individuals Able to empower colleagues and communicate clearly with peers subordinates and superiors Strong on the job and classroom style training skills Able to support the Restaurant Outlet Manager to constantly update all training materials and keep good track of all training activities Excellent verbal and written communication skills in English Verbal and written communication skills in Arabic or other languages are preferred Advertised 09 Jul 2019 Arabian Standard Time Applications close 31 Aug 2019 Arabian Standard Time

Bartender/barista - French Cafe & Bakery

Bartender/barista - French Cafe & Bakery

Posting Date Sep 01 2019 Job Number 19121317 Job Category Food and Beverage Culinary Location JW Marriott Marquis Hotel Dubai Sheikh Zayed Road Dubai United Arab Emirates United Arab Emirates VIEW ON MAP Brand Marriott Hotels Resorts JW Marriott Sche [...]
Dubai
28 Jun
    Dubai
    28 Jun

F&b Marketing Manager

F&b Marketing Manager

Job Code CHA12 Industry F B Job Responsibilities Establish and maintain the Food and Beverage policies and procedures by providing operational and administrative direction to the whole Food and Beverage operation Is responsible for his personnel and [...]
Dubai
28 Jun
    Dubai
    28 Jun

F&b Captain/shift Leader - Steakhouse Restaurant

F&b Captain/shift Leader - Steakhouse Restaurant

Posting Date Oct 23 2019 Job Number 19149243 Job Category Food and Beverage Culinary Location JW Marriott Marquis Hotel Dubai Sheikh Zayed Road Dubai United Arab Emirates United Arab Emirates VIEW ON MAP Brand Marriott Hotels Resorts JW Marriott Sche [...]
Dubai
26 Jun
    Dubai
    26 Jun

Guest Relations Executive - Food & Beverage-service - Jumeirah Zabeel Saray

Guest Relations Executive - Food & Beverage-service - Jumeirah Zabeel Saray

About Jumeirah the Hotel At Jumeirah we are committed to encouraging and developing our colleagues in world class environments We value diversity and provide equal opportunities employing over 14 000 colleagues from over 140 different countries inclu [...]
Dubai
24 Jun
    Dubai
    24 Jun