Front Office Agent

Front Office Agent

What you'llget

Benefits

Asa Front Office Agent at The Lana, Dorchester Collection Dubai hereare just some of the great benefits you will receive:

- Competitive SalaryPackage
- World-class DevelopmentOpportunities
- Complimentary stays withbreakfast included in our sister Dorchester Collectionhotels
- 50% off at bars and restaurants withinall of our sister Dorchester Collectionhotels
- Meals onDuty
- Private MedicalInsurance
- LifeInsurance
- Flight Allowance every 24months
- Shared CompanyAccommodation
- Company provided transportationto and from work
- Uniform provided by theCompany with complimentary laundry
- ServiceCharge

Whatyou'll do

You’ll love whatyou do and take pride in delighting our guests :







- You will greatly contribute to theprocesses and activities that create and promote the DorchesterCollection culture, values and bring the Company Philosophy“We Care” to life ensuring our employees andguests receive nothing but the bestexperience.
- You will create real connectionsand meaningful relationships by utilizing collective intelligencefrom all sources.
- Our team of hosts isresponsible for acting as a hotel ambassador during the whole day.This will include showing guest’s round, conducting dailyduties in an efficient and timely manner, be empathetic and guestcentric focus. All of this to ensure our guests receive nothing butthe best experience.
- Sometimes our guests havespecial requests and even special occasions. Most of these requestsare fulfilled by our host team with the support of our creativeteam.
- Our values of Passion, Personality,Respect, Working Together and Creativity guide us each and everyday. As a Front Office Agent (Host)





you’ll have theopportunity to bring these to life and continue to create ourlegacy.
- Communication is what keeps ourdepartments running perfectly. Our Host must communicate with otherdepartments and extended hotel team in order to ensure thealignment remains.

Theitems shared are the essence of a day in the life of a Front OfficeAgent but we’ll make sure you are provided with specificson how we care for our hotel.

Whatyou'll bring

- You’ll bring your uniquepersonality and passion to the role and theteam.
- You have high empathy and guestcentricity. Resilient.
- You are confident, wellspoken, generous and you can manage multiple relationships andtasks.
- You can share your passion about thebrand. You are curious and culturallyaware.






- You are a problem solver and you alwaysgo above and beyond.
- Communication is whatkeeps our departments running perfectly. Our Front Desk Agent mustcommunicate with other departments and extended hotel team in orderto ensure the alignment remains.
- English is theprimary language used in our hotel. You can comfortably communicatein this language. Additional languages are anadvantage.
- You will have previous experience inFront Desk or in Guest Relations.
- You have aknowledge of Microsoft Dynamics, Opera, HotSOS, SpaSoft.

▶️ Front Office Agent
🖊️ The Lana, Dubai - Dorchester Collection
📍 Dubai