27 Oct
Al-Futtaim
Dubai
Job Requisition ID: 155581
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
In a very competitive UAE Luxury Market and challenging economic context, we need an Aftersales Marketing Manager who will be primarily responsible to develop and executive marketing strategies and initiatives aimed at driving revenue and customer loyalty in the aftersales division of Toyota and Lexus. This job will play a key role in promoting and increasing the adoption of aftersales products and services, ensuring customer satisfaction and maximizing profitability.
What you will do
- Develop annual Marketing Plan for Aftersales products and service solutions, opportunities, and marketing initiatives to foster loyalty and ensure objectives are achieved.
- Responsible for the creation of marketing Aftersales communication strategies to support programs.
- Responsible for clear process of documents of installation and procedures related to activities to business partners from service and parts.
- Manage and maximize effectiveness of marketing budget and internal accounts for Aftersales Marketing.
- Data Analysis and Reporting - Monitor and analyse marketing campaign performance, customer data and market trends and prepare regular reports and presentations to communicate results and insights to key stakeholders.
Required skills to be successful
- 2-3 years of experience in marketing communications in the Middle East, with an understanding of the local culture and context.
- Automotive marketing experience, ideally in aftersales
- Knowledge of vehicle market
- Digitally savvy and extremely curious to be on top of the latest digital trends and to engage stakeholders on future vision.
- UAE National with family book
About the team
The role reports to the Marketing General Manager. You will collaborate with aftersales, product planning, Al-Futtaim Automotive Group's digital, PR and finance teams to ensure proper communication and synergies over the expected targets.
What equips you for the role
- Bachelor of Communications in Advertising/Marketing
- 5+ years of experience in communication sector
- 2+ years of experience in the automotive sector
- Excellent time management skills and can easily work under pressure
- Advanced understanding of Word, Excel and PowerPoint
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies,
Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors.
Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Al-Futtaim
▶️ Uae National Aftersales Marketing Manager | Al Futtaim Motors | Lexus & Toyota
🖊️ Al-Futtaim
📍 Dubai