28 Oct
First Gulf Bank PJSC
Dubai
Virtual Relationship Manager - Emiratized Role (Part Time)Part-timeDivision: Corporate and Commercial Banking GroupJoin the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.To manage and grow a portfolio of profitable borrowing and non-borrowing customer base in defined geographical markets in pursuit of specific sales, service, growth,
and opportunity targets.Meet and exceed monthly target objectives across portfolio growth and revenueFocus on activation and management of dormant/inactive customersBe abreast with all policies, products, and processes to ensure superior client onboarding experienceProactively participate in Learning, Development, and training programmes of the bank to be effective sales personnelEnsure strict adherence to all KYC, Compliance policies, and other processes as stipulatedManage portfolio of assigned customers primarily comprising non-borrowing customersAchieve monthly & annual KPI objectives (Portfolio, Revenue, X-sell, and Activations)Cross-sell bank products (New accounts, Assets, Trade, FX, and Bancassurance) to increase product penetration across customer portfolioRefer and upgrade customers to other units within the segment viz.
Sales & Coverage RMEnsure penetration in the market through focus on New to Bank referrals from existing customersMaintain Daily Sales Reports on business performance for reviewCustomersBe commercially effective in the role and consistently keep customer/client focus & ensure excellent customer service by delivering quality client onboarding experienceEnsure timely updating of KYC and conduct due diligenceHave thorough knowledge of all products, policies, and processes to achieve superior client onboarding experienceEffectively manage current account excess and account conduct managementEnsure no mis-selling to customers by offering products/services transparently as per customer requirementsUnderstand and resolve/escalate customer redresses to ensure timely resolutionLearning & Growth:Participate in the assigned People Development and Learning & Development programmes.
Take accountability for own development by active enrolment and participation with close coordination with respective Unit ManagerEnsure participation in assigned training and Learning & Development programmesBe aware of competition offerings and offer suggestions to line manager to improve products/processesInternal Processes:Ensure strict adherence to prescribed Sales & Compliance processes as per Bank's policies.Adhere to governance & controls to proactively identify, manage and minimize/mitigate potential lossesAdhere to agreed SOPs across applicable areasAdhere to all prescribed internal processes to ensure satisfactory Audit RatingsFRAMEWORKS, BOUNDARIES,
& DECISION-MAKING AUTHORITY:Propose and recommend decisions as per the approved authorization matrix.Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.QUALIFICATIONS & EXPERIENCE:Bachelor’s Degree in Business Administration, Finance, Banking, or a related major field of study is preferred3 years’ relevant experience in Corporate, Commercial, or Business Banking in similar positions managing customer base in the identified target segment.
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▶️ Virtual Relationship Manager - Emiratized Role (Part Time)
🖊️ First Gulf Bank PJSC
📍 Dubai