28 Oct
Talent Pal
Dubai
Job Purpose: Manage the day of operations on a shift across all functions to ensure timely delivery of airline catering services in line with the SLAs PTS and other key performance indicators.Functions & Responsibilities:Comply with all relevant standards and regulatory requirements.Promptly review and manage incidents, escalate and advise on corrective actions.Monitor all operational aspects to ensure optimal service delivery and provide support to Management in achieving agreed key performance indicators.Work closely with all internal and external stakeholders/customers to ensure service delivery requirements are met.Promptly inform management of any developing issues or concerns with recommendations.Coordinate with all departments across the business to ensure operational resilience.Manage operational disruptions and escalate to Management if business continuity should be invoked.Support the implementation of LEAN processes.Manage and coordinate the shift in delivering on time as per the agreed handover timeframes safely and efficiently.Implement approved processes and guide the Assistant Operation Managers and teams to promote efficient operation.Provide feedback and recommendations to Management on risks/gaps/opportunities/new technologies associated with implementation.Manage team performance on an ongoing basis to ensure high potential and low performance are appropriately addressed.Intervene to resolve conflict practically to ensure desired outcomes are achieved.Coach and mentor direct and indirect reports in specific areas of service delivery to achieve operational excellence.Promote a self-learning culture in addition to company-initiated development.Review and monitor manpower requirements and advise on variances to Senior Operations Managers.Support Management in the talent acquisition process.Lead the day of operations on a shift across all functions to ensure timely delivery of airline catering services in line with SLAs PTS and other key performance indicators.Qualification: Bachelor’s degree or equivalent qualification. Lean Six Sigma desirable.Experience & Knowledge: Minimum 7 years’ experience leading large-scale operational activities in a logistics catering and/or airside environment. Experience leading a number of operations efficiency initiatives and service improvements.Skills: Ability to communicate effectively with all organisational levels. Achievement-oriented and problem-solving capabilities.
Ability to develop highly effective working relationships with internal and external networks. Ability to effectively and creatively challenge people, situations, and current thinking. Proven ability to analyse a range of quantitative and qualitative information.
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▶️ OPERATIONS MANAGER - Emirates Flight Catering
🖊️ Talent Pal
📍 Dubai