27 Oct
American International Group
Dubai
Complaint Officer (for UAE Nationals only)
Location: Dubai
Time Type: Full Time
Posted On: 3 Days Ago
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers.
About the role
What you need to know:
1.
This role provides an opportunity to service clients who contact AIG through multi channels of the contact center such as calls & emails for various requests ranging from product queries, policy servicing, initial claim document review and claim registration.
2. The role requires maintaining proper, accurate records and performing duties in compliance with AIG / Regulatory guidelines & operational standards / procedures.
3. To perform defined policy servicing activities, claim registrations, routing claim follow up requests & respond to client queries within stipulated SLAs.
4. To contact clients who are Detractors based on the Net Promoter Score received to understand the feedback provided which could help in business improvement.
5. Updates job knowledge by studying new product descriptions; participating in educational opportunities.
6. Extend support towards the broker engagement activity to ensure the correspondence sent from AIG to the brokers is received in the expected order.
7. Maintains consistency towards on-time attendance and schedule adherence.
What we’re looking for:
1. UAE National (With a Family book)
2. Customer Service Experience
3. Minimum high school diploma is required.
4. Must demonstrate very good oral and written communication skills in Arabic & English.
5. Should be computer literate (familiar with windows applications).
6. Able to work under pressure and meet tight deadlines and SLA requirements.
7. Ability to prioritize & manage workload with a positive attitude towards excellent customer service.
8. Should be a quick learner; hands-on experience in AIG systems such as Salesforce, Gen6, Freedom, Navins will be an added advantage.
We are an Equal Opportunity Employer
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender,
gender expression, national origin, veteran status, disability or any other legally protected categories.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals.
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