27 Oct
Asterix Communications
Al Sharjah
Role purpose :
The Hamilton Jet field application engineer / technician offers innovative technical solutions while serving as a support system for the Hamilton Jet sales and aftersales team.
Provide hands-on technical assistance in installation, commissioning, troubleshooting, general maintenance, overhauling and emergency technical support for our Hamilton Jet customers.
Key accountabilities :
- Serve as the hands-on technical solution provider to our Hamilton Jet customers by executing effective on-site technical support.
- Perform installation, commissioning, troubleshooting, general maintenance, overhauling and provide emergency support for our Hamilton Jet customers.
- Ability to travel internationally to complete required on-site inspections, troubleshooting, repairs, general maintenance and overhauls of Hamilton Jet products.
- Contribute positively to customer satisfaction by ensuring that no complaints regarding the solution's functionality are raised by clients.
- Maintain accurate project documentation, including progress reports and technical site visit records.
- Identify required parts, fluids, tools and equipment required to complete each job.
- Coordinate and communicate with internal Hamilton Jet team members to schedule and facilitate necessary tools, equipment and any additional support on site to ensure the completion of the required job.
- Collaborate with multidisciplinary teams including site managers, project managers, vessel owners, vessel crew, vessel technicians and third-party contractors on site.
- Able and willing to work alone / outside office hours / dirty environments / tight spaces / in high temperatures
- Willing to work on public holidays and weekends if required
- Adhere with on-site HSE rules and regulations.
- Responsible for care / maintenance / security off all provided tools incl. special tools.
- Attend necessary product training to stay up to date on the latest technical product information, troubleshooting procedures and repair procedures.
- In the absence of sufficient Hamilton Jet workload, support the general service department with ongoing installation, commissioning and repairs of all products within the Exalto Emirates range.
Secondary duties :
- Identify possible opportunities for additional equipment requirements which are in the scope of Exalto Emirates.
- Cultivating and nurturing strong relationships with clients, comprehending their requirements,
and delivering effective technical solutions with a proactive and solution-focused approach.
Required Qualifications :
- Diploma / Bachelors in Engineering
- Proficiency in Mechanical repairs, troubleshooting, and system integration.
- Knowledge of marine equipment, electrical systems, and control systems
Required Experience :
- 5+ years of experience working in a Drydock environment / mechanical ship repair environment
- Basic knowledge of hoisting and lifting
- Basic knowledge of heating and cooling of bearings etc.
- Strong mechanical knowledge
- Basic knowledge of vessel propulsion lines
- Basic knowledge of troubleshooting control systems
- Basic electrical knowledge
- Basic knowledge of hydraulic systems.
▶️ Field Application Engineer/Technician
🖊️ Asterix Communications
📍 Al Sharjah