Quality Analyst

Quality Analyst

Key Responsibilities:

- Monitor and evaluate outbound sales calls to assess agent performance and adherence to quality standards.
- Identify areas for improvement in sales techniques, product knowledge, and customer interactions.
- Provide timely and constructive feedback to agents, coaching them on best practices and areas for development.
- Develop and implement quality assurance initiatives and performance improvement plans.
- Conduct regular audits of sales processes and documentation to ensure accuracy and compliance.
- Collaborate with telesales managers to identify training needs and develop training materials and programs.
- Analyze data and trends to identify patterns and opportunities for process improvement.






- Prepare and present reports on quality metrics and performance trends to management.

Qualifications:

- Bachelor's degree in business, marketing, or a related field (preferred).
- Proven experience as a quality analyst or similar role in a telesales or customer service environment.
- Strong understanding of sales processes and techniques.
- Excellent analytical and problem-solving skills.
- Exceptional attention to detail and ability to multitask.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office and CRM software.
- Certification in quality management (e.g., Six Sigma) is a plus.

**Salary**: AED3,500.00 - AED4,500.00 per month

▶️ Quality Analyst
🖊️ Krish Project Management services
📍 Dubai