26 Oct
Bella Roma Specialty hospital
United Arab Emirates
Job Summary:
The Patient Coordinator cum Sales Executive will be responsible for managing patient relations and sales activities within the Plastic Surgery department. This role involves ensuring a high level of patient satisfaction, coordinating patient care, and driving sales initiatives to promote the hospital's plastic surgery services.
- Key Responsibilities:Patient Coordination:
Patient Management: Welcome patients and guide them through their treatment journey, from initial consultation to post-operative care.
- Scheduling: Coordinate and schedule appointments, surgeries, and follow-up visits.
Patient Education: Provide patients with detailed information about procedures, pre-operative and post-operative care,
and address any concerns or questions.
- Documentation: Maintain accurate patient records, including medical history, treatment plans, and communication logs.Liaison: Act as a liaison between patients, doctors, and other healthcare professionals to ensure seamless communication and care coordination.
- Sales and Marketing:
Lead Generation: Identify and engage potential patients through various channels such as online inquiries, referrals, and marketing campaigns.
- Consultations: Assist in initial patient consultations to discuss potential procedures, providing information and addressing any preliminary questions.
Sales Targets: Meet and exceed sales targets by promoting the hospitals plastic surgery services.
- Marketing Strategies: Collaborate with the marketing team to develop and implement strategies to attract new patients.Follow-ups: Conduct follow-ups with potential patients to convert inquiries into consultations and surgeries.
- Qualifications:
Education:
Bachelor's degree in Healthcare Management, Business Administration, Marketing, or a related field.
- Experience: Minimum of 2-3 years of experience in patient coordination and sales, preferably within a plastic surgery or healthcare setting.
Skills:
- Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
- Sales-oriented mindset with a proven track record of meeting sales targets.
Knowledge of plastic surgery procedures and patient care.
- Proficiency in using healthcare management software and CRM systems.
- Key Competencies:
Customer Service: Demonstrate a patient-centric approach, ensuring a high level of patient satisfaction.
- Sales Acumen:
Ability to identify sales opportunities and convert leads into successful consultations and treatments.Detail-Oriented: Ensure accuracy in scheduling, documentation, and communication.
- Team Collaboration: Work effectively with medical staff, administrative personnel, and marketing teams.
Problem-Solving: Address and resolve patient concerns and issues promptly and effectively.
- Working Conditions:
Environment: Office and clinical environment within the hospital.
- Hours: Full-time position with potential for extended hours based on patient needs and sales activities.
Job Type:
Full-time
Education:
- Bachelor's (Preferred)
Experience:
Patient Coordinator cum Sales Executive: 1 year (Preferred)
▶️ Patient Coordinator cum Sales Executive
🖊️ Bella Roma Specialty hospital
📍 United Arab Emirates