24 Oct
Amazon
Dubai
DESCRIPTION
As a Shift Manager, you'll have responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance. This team will work in a highly collaborative environment that's more start-up than big company. We're in uncharted territory, doing what's never been done. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous, fast paced, dynamic environment. If you have a quality focused,
customer obsessed industry background which carries with it experience of working in a fast paced, ever changing and ambiguous environment (such as manufacturing, the military or engineering for example) we'd love to hear from you. xe2x80xa2 Overseeing the operation that focuses on the Amazon Logistics operation. xe2x80xa2 Support your team in daily management of the station, including allocating labor, leading meetings, assigning job duties, and excellent organizational skills. xe2x80xa2 Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements. xe2x80xa2 Finds practical and simple solutions to complex problems without sacrificing quality or core functionality. xe2x80xa2 Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences. xe2x80xa2 Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback. xe2x80xa2 Continuously utilize software and hardware tools to ensure normal day to day operations.
xe2x80xa2 Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed. xe2x80xa2 Communicate daily metrics and report exceptions.
Key job responsibilities
- Overseeing the operation that focuses on the delivery of Amazon orders direct to customers
- Support your team of Operations Supervisors and the operations leadership team in daily management of the delivery station, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers, including agency management representatives and their drivers.
- Working to KPIs such as Delivery On Time, First Time Delivery Success and Enhancing Customer Service
- Thinking analytically about project management with attention to detail,
the ability to influence others and exceptional organisational skills.
- Using metrics and diving deep to find root causes quickly, to drive improvements
- Finds practical and simple solutions to complex problems without sacrificing quality or core functionality
- Problem-solving
- Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback
- Map business requirements, understand business process, study and analyze workflows, design solutions.
- Continuously utilize software and hardware tools to ensure normal day to day operations. Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
- Communicate daily metrics and report exceptions
We are open to hiring candidates to work out of one of the following locations:
Dubai, ARE
BASIC QUALIFICATIONS
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon
▶️ Shift Manager Amazon Logistics
🖊️ Amazon
📍 Dubai