25 Oct
Intercontinental Hotels Group
Dubai
Guest Experience Specialist (Receptionist) - Front Office - Crowne Plaza Dubai Festival City
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: United Arab Emirates, Dubai
Hotel: Dubai - Festival City (DUBFC), Dubai Festival City, Po Box 45777, 45777Do you see yourself as a Guest Experience Specialist for Crowne Plaza Dubai Festival City?
At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.A little taste of your day-to-day: Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards Club members and returning guests,
in person or on the phone
Take and manage guest bookings, up-selling opportunities, and tell them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns
Stay safe all the time.
Following our safety procedures, you’ll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day’s schedule
Jump into other ad-hoc duties when your colleagues need your help
Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary
What we need from you:
Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Fluency in the English language - extra language skills would be great, but not essential
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths, and computers, especially our reservations system, Opera
Flexibility - night, weekend, and holiday shifts are all part of the job
You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
Experience - ideally you’ll have spent at least two years in a front desk or guest service position in a 5-star property
Ability to work independently and within a team environment
What you can expect from us: We give our people everything they need to succeed,
from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants.
So, join us, and you’ll become part of our ever-growing global family.
Who we are: Join Crowne Plaza, one of the largest and best-loved premium hotel brands in the world.
With more than 420 hotels in diverse locations globally,
Crowne Plaza is the perfect base to connect on business, pleasure, or a blend of both.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
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