Student Services Officer

Student Services Officer

Act as the main point of contact in relation to all student communications.
- Work collaboratively with other internal departments to ensure all student services are implemented effectively and efficiently.
- Liaise between students and other College departments as required to ensure student needs are being met.
- Take responsibility for coordinating student induction programmes, liaising with other relevant departments.
- Monitor student attendance to ensure attendance is in line with College expectations; including managing and communicating student absences accordingly
- Manage formal student feedback processes through student surveys and relevant student committees, analysing and reporting results.






- Take responsibility for coordinating and facilitating student enrichment activities, in collaboration with other relevant departments.
- Take responsibility for coordinating and facilitating student societies,
- Support the academic administration department in various functions related to student support, information, advice and guidance, record keeping and certification.
- Produce documents, such as letters, minutes and reports, to support College processes as required by the role.
- Contribute to the use of College VLE platforms to provide relevant information and support to students in accordance with the role.
- Treat each student as an individual, understanding that each student has different needs, supporting students by treating them with respect, dignity and empathy.
- To take up any other relevant responsibilities as assigned by the Line Manager.
- Liaising with programme leaders to maintain correct information about all active programmes, there start and finish dates.






- Ensuring student data held on Edexcel Online is correct and up to date and follow correct procedures for making amendments
- Registering learners onto the correct programmes on Edexcel Online within 60 days of enrolment on a BTEC course.
- Withdrawing students on Edexcel Online following correct procedures and checks.
- Making certification claims for students following successful completion of their course ensuring correct procedures and checks are followed.
- Maintaining accurate records of students file including deferrals, break-in-studies, progression and completion

**Requirements**:

- Bachelor’s Degree in relevant field.
- Fluency in English, Arabic or Russian
- Experience working in Higher Education sector (desired)






- Experience in customer service - Customer orientated
- Results orientated, ambitious and highly motivated
- IT literate - Microsoft Office
- Experience working in the Education sector.
- Experience working with Pearson BTEC qualifications.
- Experience working with Virtual Learning Environments.
- Experience in organizing student societies and similar activities.
- Comply with Health and Safety legislation.

▶️ Student Services Officer
🖊️ UK College of Businessmputing
📍 Dubai