26 Oct
Al-Futtaim
Dubai
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
As part of our continuous Digital Transformation journey, the Al Futtaim group is starting up a new Digital & Analytics business to be named ‘Blue’ and we are currently seeking a junior level professional to join the organization in the capacity of ‘Digital Payments Coordinator’ as part of Blue Pay.
**ROLE PURPOSE**
The Digital Payments Coordinator is a key enabler to the Digital Payments team and our product Blue Pay. The role is responsible for ensuring all commercial, technical and operational activities are completed for Al-Futtaim’s brands in accordance with policies, procedures, compliance, and regulatory standards.
The role will support our internal customers across MENA and SEA markets.
**KEY ROLE SPECIFIC ACCOUNTABILITIES**
- Manage internal payment acceptance requests - facilitate the delivery of standard and non-standard requests from our brand teams.
- Manage delivery partners - ensure delivery partners are meeting contractual and operational obligations
- Data-driven - comfortable with using data to analyse process and delivery partner performance across agreed metrics
- Administration - ensure all contractual, operational and technical documentation is maintained in a systematic manner
- Process improvement - ability to conduct process analysis in order to make improvement or find solutions, to deliver high quality outcomes for our internal customers
**PERSON SPECIFIC**
**Education**:
- Bachelor’s degree. Specialization in either Technology, Product Management or Business Administration preferred.
Minimum Experience and Knowledge:
- 3-5 years’ demonstrable experience in managing operational processes either in back office or customer-facing role
- Working in a fast-paced environment requiring proactive management of internal and external stakeholders
- Managing delivery partners to ensure operational SLAs are maintained, managing issue resolution and overall delivery assurance
- Basic understanding of the payments’ ecosystem and the main players
Job-Specific/Technical Skills required to complete the tasks:
- Excellent organizational skills to track progress of initiatives and requests
- Process improvement skills to identify opportunities to improve process efficiency
- Use of request management tools to ensure high visibility of process performance
- Effective relationship management of internal customers and delivery partners
- Strong communication, influencing and negotiation skills.
▶️ Digital Payments Coordinator
🖊️ Al-Futtaim
📍 Dubai