Assistant Manager - Business Excellence - Jumeirah

Assistant Manager - Business Excellence - Jumeirah

Assistant Manager - Business Excellence - Jumeirah Beach Hotel - (22000065)

**About Jumeirah & the Hotel**:
**Jumeirah Group**, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.







As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

**Jumeirah Beach Hotel**, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise Spa, and direct complimentary access to Wild Wadi Waterpark for all guests, the hotel continues to redefine the holiday experience.

**About the Job**:






An opportunity has arisen for a Business Excellence Assistant Manager to join Jumeirah Beach Hotel.

The main duties and responsibilities of this role:

- Prepare regular reports from data collected through various guest feedback mechanisms and systems.
- Ownership of the Customer Experience insights for the business.
- Facilitate monthly meetings and presentations based on Customer Feedback/Satisfaction results.
- Training of all Departmental Trainers to understand reports and results
- Customer Experience Management including the LQA, CSI, IMG and self-testing analytics
- Proactively be up to date with the latest customer experience trends and Business Industry Standards.






- To assess and review the effectiveness of existing process review and other measurement mechanisms.
- Lead improvement initiatives.
- Create awareness within the business on areas of strength and improvement based on analysis of results and business performance.
- Coordinate online training offered to all colleagues for the use of CX and analytical reporting.
- Support the requirements of the Balanced Scorecard and hotel KPIs
- Manage outcomes of Mystery Guest assessments, including reports, analysis and follow up
- Support colleague innovation activations and projects which improve KPIs
- Drive colleague awareness of Business Excellence and quality related principles
- Facilitate improvement projects to identify root cause and eliminate recurring problems/prevent problems from occurring






- Manage guest feedback/surveys received on all channels and inform/remediate with departments accordingly
- Any other duties or responsibilities directly or indirectly supporting the Business Excellence function (strategy, process, improvement)

**About you**:

- 2-3 years of demonstrated experience in operational roles or Business Excellence, in the luxury hospitality industry
- Minimum of 1-year previous experience in the Business Excellence and/or Quality Management System environment is a definite advantage.
- Bachelor’s degree or Diploma in Hotel Management, Business Excellence or Quality Management is essential
- Training on Excellence Models and Quality Management System methodologies






- Practical knowledge of analytical quality tools (e.g., Statistical Process Control, Project Management, Data Analysis) will be an added advantage
- Experience in Quality Analytics / Business Excellence an advantage
- Confidence with public speaking, problem solving and decision-making
- Modelling skills on MS Excel
- Organized and detail oriented with the ability to handle multiple tasks simultaneously
- Ability to work in a team environment while fulfilling independent responsibilities
- Competently and effectively communicating abstract concepts in user friendly framework
- Knowledge of Microsoft SharePoint Server
- Analytical and Proactive
- Exceptional English language communication skills

**About the Benefits**:
We offer an attractive tax-free salary,





paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B; benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to