Front Desk Agent

Front Desk Agent

Company Description

The Swissotel Al Murooj Dubai, a Resort-style hotel cleverly combining hotel and apartment-style accommodations at the heart of Dubai’s city center

The hotel’s 251 contemporary rooms and suites are equipped with state-of-the-art technology; while six unparalleled dining options offer a wide range of cuisines and bars. A temperature-controlled outdoor pool, modern gym, tennis and squash courts, steam and sauna, as well as a range of treatment rooms provide the perfect place to unwind.

**Job Description**:
Front Desk Agent
First impressions are everything! As a Front Desk Agent,





you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us, and ensuring that they ‘Feel Welcome’.
- Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests’ departure.
- Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly, courteous service to guests and respond promptly to all requests and inquiries at all time.
- Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow up and report it immediately to supervisors.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- At the end of the shift or the day,





communicate all information that the next shift has to know for a well running of the operations.
- Take initiative to add a personalized experience.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

**Qualifications**:

- Your experience and skills include:

- Minimum 1-2 years’ experience in a similar role in a 5 star hotel
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus

Additional Information
- Your team and working environment:

- Dynamic working environment.
- Defined development career path.
- Friendly and supportive team

▶️ Front Desk Agent
🖊️ Swissôtel Al Murooj Dubai
📍 Dubai