Operations Supervisor

Operations Supervisor

**Experience**
- Minimum 2 years of supervisory experience preferably in Entertainment & Leisure.
- A passion for sports and adrenaline-based activities is highly important.

**Professional and Personal Skills**
- Excellent communication and interpersonal skills.
- Strong organizational, problem solving and analytical skills
- Energetic, approachable & flexible
- Ability to lead & motivate a team in a friendly and efficient manner.
- Excellent customer service skills

**Other requirements**
- Highly fluent in English. Bilingual is a plus.
- Available to work in shifts, on weekends & public holidays.

**What we offer**:

- Excellent working environment
- Substantial career progression






- Market competitive salary package based on experience
- Standard benefits as per the labor law.
- Position reports to Operations Manager.
- Manage a team of floor staff, receptionist/café staff and cleaners.
- Ensure the development of staff work schedules and recommend approval or dis-approval of leave requests to Operations Manager
- Motivate the staff, organize team meeting as required to keep team informed of relevant information.
- Responsible for addressing day to day performance issues in a timely manner.
- Correspond with and provide regular reports to Operations Manager.
- Maintain a safe, clean and hazard-free facility.
- Respond to and take appropriate action to resolve concerns and complaints from customers and subordinates
- Personally, handle issues requiring or requesting the correspondence of a Manager.
- Help with development and facilitation of the department training programs, manuals, and procedures under the supervision of the Operations Manager






- Conduct frequent inspections of the facility to ensure compliance with policies and procedures.

Host and lead groups of customers for events such birthday parties, school trips and corporate & team outings

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

▶️ Operations Supervisor
🖊️ Immersive Experiences DMCC Dubai
📍 Dubai