Event Booking Center Manager

Event Booking Center Manager

POSITION PURPOSE

In conjunction with the Director of Sales, this position is responsible for maximizing Rooms / Apartments / F&B; / Conference and Banqueting. Proactively uncovering new prospects for the Hotel, and maximizing conversion of business in line with the Hotels’ budgetary goals. This position requires a high degree of self-motivation and the ability to work unsupervised using own initiative.

ESSENTIAL FUNCTIONS
- This position is responsible for the converting of Groups/Events business from the local & International Markets
- Proactively manage prospects in the pre-determined Markets and other active accounts to ensure maximum yield in line with budgetary objectives.





Maintain valid call objectives and relevant action plans for each key account / key prospect and ensure all follow up is executed in a timely manner.
- Take personal responsibility to ensure that Standards are maintained and that the system is utilized to its full capacity.
- Maintain up-to-date activity and rate information for each account. To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to the Events Team.
- To attend when required networking events as a representative of Sheraton Grand Hotel, Dubai ensuring that the quality image of the organization is portrayed, and that every opportunity is taken to promote the Hotel.
- To take personal responsibility for understanding the Sales Plan of the Hotel and the required budgetary guidelines, to enable empowered decisions in all rate negotiations.
- To actively direct, guide & support the EBC Team and assist them to carry out their roles effectively.






- Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
- To take responsibility for the compilation and execution of weekly, monthly and quarterly sales action plans as agreed with the Director of Sales & Marketing.
- To arrange and manage familiarization trips and educational in line with business needs.
- Maintain knowledge of your pre-determined markets, competition and customers.
- To source new groups & events business from the local DMCs and international Mice agents and GSO organizations.
- To work closely with the Corporate and Leisure sales teams to ensure that Business meetings group leads are sourced from the local corporate accounts






- To work closely with the event management companies locally to secure large events and to achieve the banqueting budget/target of the hotel
- Conduct system reviews & audit on a weekly basis to make sure the business blocks are up to date and supported with necessary documentations. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
- Minimum of 5 years of experience in Sales as Senior Sales Manager/ADOS Groups/events in hotel industry
- Superior analytical skills required.

QUALIFICATION STANDARDS
We do expect that you do have the experiences/ behaviors below. You:

- Have the ability to effectively communicate with other departments;
- Embrace and value operational guidelines and brand standards;
- Possess superior analytical skills;






- Have the ability to plan and prioritize in order to achieve deadlines;
- Have the awareness of maximizing the returns to all stakeholders;
- Are adaptable to the ideas of different cultures, settings and situations;
- Enjoy working in a team setting;
- Do build lasting relationships with internal and external customers;
- Have immaculate personal presentation (e.g. grooming and conversational ability);
- Uphold ethical business practices.

▶️ Event Booking Center Manager
🖊️ Sheraton Grand Hotel, Dubai
📍 Dubai