Guest Service Agent (Receptionist)

Guest Service Agent (Receptionist)

Ensures incoming guests are given the highest possible personal service.
- Maintains effective communication with all related departments to ensure smooth service delivery.
- Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
- Greets guests on their arrival ensuring they feel expected and welcome.
- Ensures the guest receives the accommodation he/she is expecting.
- Maintains an up to date knowledge of hotel and local services and supplies information to respond to guest queries.
- Deals swiftly, efficiently and sensitively to guest complaints and follows through.
- Maintains awareness of guest profile through the Opera guest history.






- Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.
- Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
- Accurately administers Front Desk Clerical systems and procedures.
- Provides currency exchange services.
- Balances accounts of day’s business at end of shift.
- Comply with all laid down systems and procedures.
- Records all instances of refused business, with reasons of refusal.
- Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
- To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.
- Promotes the hotel's outlets and special events at all times.
- Maintains an awareness of competitors’ rates and occupancy levels.






- Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.

**Job Types**: Full-time, Permanent

**Salary**: From AED2,500.00 per month

▶️ Guest Service Agent (Receptionist)
🖊️ TIME Ruby Hotel Apartments
📍 Dubai