Manager Host / Guest Relations

Manager Host / Guest Relations

**MANAGER HOST / GUEST RELATIONS required urgently for a reputed Five Star Deluxe Hotel brand for their properties in Dubai & Mauritius**:

- Degree in the hospitality with Proven working experience as Manger Host / Guest relations within 5 Star Hotels
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
- Hands on experience with guest relationship management software
- Maintain effective communication with all related departments to ensure a smooth service delivery
- Extend personal service and attention to all guests, with particular emphasis to VIP guests
- Develop the reputation, customer loyalty and market standing of the hotel by providing a high level of customer care,





assistance and recognition
- Ensure that the correct arrival, check-in procedures and escorting of all guests to rooms are applied
- Ensure that on the day subsequent to arrival and day prior to departure, all guests identified as VIP’s, are contacted by a member of the Guest Relations Team
- Maintain a systematic recognition program policy in line with VIP categories to ensure that the relevant room treatments etc. are extended in line with status
- Check all VIP rooms with treatments prior to arrival times to ensure that the correct treatments and housekeeping standards are correct.
- Good Communication skills and an immaculate personal presentation along with the ability to solve problems effectively.

Attractive salary + HRA + Benefits offered
Immediate joining preferred

▶️ Manager Host / Guest Relations
🖊️ AL AMANI CONSULTANCY
📍 Dubai