QA After Sales Officer - Banking - Arabic Speaking

QA After Sales Officer - Banking - Arabic Speaking

Our client is looking for QA AfterSales Officer for banking
- **Department: Telesales**:

- **Position: Support Officer**:

- **Location: Dubai**

**Role Purpose: Ensuring backend support to Telesales Unit**

**Reports direct to: Assistant Manager, Support, Telesales Unit**

**Key Accountabilities of the role**:

- Cross verification of the products sold by agents.
- Ensuring quality is maintained by periodic call monitoring.
- Providing feedback to ensure the agents maintain quality while interacting with clients.
- Deliver right levels of quality check, skills and support the team.
- Participate in regular review and development of quality control.
- Ensure compliance with bank policies and procedures.







**Results Required**:

- Ensure 100% verification of sales forwardings.
- Ensure numbers of call evaluation as assigned by the management on monthly basis.
- Identify the frequency of errors done by agents.
- Maintaining portfolio of each agent with respective outcome of calls.

Ensure customer satisfaction and TAT adhered.

**Requirements**:

- Can effectively communicate with clients over phone, minimum 2-3 years in Quality Control and MIS reporting in local bank, preferably Telesales.
- Minimum 2 years of work experience.
- Previous relevant banking experience in similar function
- Detailed understanding of product and services provided by the bank
- In depth understanding of the internal process, procedures and internal systems

**Job Types**: Full-time, Permanent

**Salary**: AED7,000.00 - AED8,000.00 per month

Application Question(s):

- Are you in Dubai?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Quality Control at Bank:





2 years (preferred)
- banking: 3 years (preferred)
- Aftersales - banking: 2 years (preferred)

**Language**:

- Arabic (preferred)

▶️ QA After Sales Officer - Banking - Arabic Speaking
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📍 Dubai