Front Office Agent

Front Office Agent

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

**Job Description**:
The Position

To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

KEY ROLES & RESPONSIBILITIES






- Register and room all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests’ personal and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Attend to guests’ request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Sofitel properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Sofitel property
- Ensure that the guests depart the hotel with a positive impression of hotel service






- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Is fully aware of the Credit policy
- Adhere to OH&S; policies and procedures
- Perform related duties and special projects assigned

**Qualifications**:

- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills






- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours
- Able to type 25 words per minute
- 2 years minimum experience in customer service
- A hospitality diploma is an asset
- Computer literacy in Windows, MS Office Suite, and Fidelio PMS systems is recommended
- Must have the ability to handle cash effectively and accurately