25 Oct
Beno
Dubai
**Job Summary**:
**Key Responsibilities**:
- ** Team Leadership**: Supervise, mentor, and motivate a team of travel consultants, ensuring high performance and professional development.
- ** Operational Efficiency**: Streamline operational processes, implement best practices, and ensure all procedures are followed accurately.
- ** Supplier Management**: Maintain and develop relationships with travel suppliers, negotiate contracts, and ensure the best rates and services for our clients.
- ** Customer Service**: Oversee customer service standards, resolve any escalated issues, and ensure a positive client experience from start to finish.
- ** Sales Support**: Collaborate with the sales team to achieve targets,
provide operational support, and monitor booking trends to maximize revenue.
- ** Financial Management**: Monitor budgets, manage operational costs, and ensure financial targets are met.
- ** Compliance**: Ensure all operations comply with industry regulations, legal requirements, and company policies.
- ** Technology Management**: Oversee the use of travel booking systems and other operational tools, ensuring they are used effectively.
- ** Reporting**: Prepare regular reports on operational performance, sales, and customer satisfaction, and present findings to senior management.
- ** Strategic Planning**: Contribute to the development of business strategies and operational plans to drive growth and improve service offerings.
**Qualifications**:
- Bachelor’s degree in business administration, Travel Management, or a related field.
- Proven experience in a managerial role within the travel industry.
- Strong knowledge of travel industry regulations, trends, and best practices.
- Excellent leadership and team management skills.
- Exceptional organizational and problem-solving abilities.
- Proficiency in travel booking systems and software.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Financial acumen with experience in budget management.
**Preferred Qualifications**:
- Experience with Amadeus GDS.
- Previous experience in a customer-facing role.
- Knowledge of multiple languages.
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▶️ Operations Manager - Travel Agency
🖊️ Beno
📍 Dubai