25 Oct
Important Company of the Sector
Dubai
Description
Job Summary:
The Bell Attendant is responsible for providing a consistently excellent level of service to guests by delivering a friendly and personalized welcoming experience. This role involves ensuring a permanent presence at the hotel entrance while maintaining the cleanliness of the storage area and keeping equipment in good condition.
Responsibilities:
- Guest Services:
- Greet and welcome guests upon arrival, assisting with luggage and offering information about hotel services.
- Provide personalized assistance to guests, including directions, recommendations, and information about local attractions.
- Luggage Handling:
- Safely transport guest luggage to and from rooms,
ensuring prompt delivery and proper handling.
- Store and retrieve guest luggage as needed, maintaining an organized luggage storage area.
- Maintenance and Cleanliness:
- Ensure the cleanliness and organization of the bell desk and storage areas at all times.
- Conduct regular inspections of equipment and report any maintenance issues to management.
- Communication and Coordination:
- Coordinate with Front Office staff and other departments to ensure a seamless guest experience.
- Communicate effectively with guests, providing assistance and information in a courteous manner.
- Safety and Security:
- Monitor the hotel entrance and surrounding areas to ensure guest safety and security.
- Adhere to hotel policies and procedures related to guest service and safety.
- Multilingual Support:
- Utilize language skills (Arabic and Russian) to assist non-English speaking guests effectively.
Requirements:
- Minimum 2 years of work experience in hotel operations, preferably in a guest service role.
- Excellent customer service,
communication, and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in Arabic and Russian is required; knowledge of additional languages is a plus.
- Strong attention to detail and a commitment to maintaining high service standards.
Level of Education:
- Ideally, a relevant degree or diploma in Hospitality or Tourism Management.
Work Hours:
- Full-time position with flexible hours, including evenings, weekends, and holidays as needed.
Experience in Months:
- Minimum 24 months of experience in a customer-facing role within the hospitality industry.
▶️ Bell Attendant - Dubai
🖊️ Important Company of the Sector
📍 Dubai