Assistant Manager – Cash Products

Assistant Manager – Cash Products

Organization Unit Purpose

Group Transaction Banking, which includes Core Trade, Supply Chain & Receivable financing, Escrow and Cash Management. Transaction banking has been identified as one of the growth areas within ENBD Group. Transaction banking business coverage is across all international branches. The Group focus is to develop capabilities in Transaction banking across the group and generate fee income. Transaction banking values customer relationships and works closely with our clients to help them route their Transaction banking business with ENBD. Transaction banking business focus is delivery of innovative and world class products through our channels such as web/ mobile/ H2H/ SWIFT/API amongst others.

Job Purpose







Responsibilities:

- To position Emirates NBD as the most sought-after Cash Digital solution provider and enhance our Cash Product offering based on client-led demands and VOC for Emirates NBD, Emirates Islamic and our International entities for Cash solutions.
- To actively support the Cash Product Management, Product Development, and delivery functions, within the existing landscape, specifically covering:
- SWIFT For Corporates, Payment Gateway, Online Banking (Web, H2H, mobile, SWIFT)
- Payments & Collections
- Strategic Initiatives
- Regulatory Payment Initiative (BUNA, GCC RTGS etc.)
- Take complete ownership of the Cash Product including its strategy, delivery, commercialization, and life cycle
- Develop the Product Roadmap & Strategy of the online Channel
- Increase the overall channel penetration complimenting ENBD’s digitization strategy
- Contribute to new innovative solutions/ideas and projects or any other initiatives from time to time.
- Develop, implement,





and maintain technology integrations with clients and partners for business cases and benefit realization of the SWIFT, Host to Host and online banking channel and its deliveries
- Receive, Collate and Prioritize all demands relevant to Online (SWIFT, H2H, web, mobile) Banking in line with all the stakeholders across business segments and geographies
- Interact with relevant technology team for end-to-end development & product functioning and ensure that the client touch points, and related information are all fully operational and aligned
- Work towards supporting continuous improvements in the financial, operational, and service performance of Cash products to help to increase market share vis-à-vis competition






- Evaluate and recommend new ideas and solutions and deliver bottom line benefit because of understanding product opportunities. These can be on the areas of new proposition, Technology, Regulation, Industry and Market.
- To help develop the products/proposition covering aspects of Pricing, appropriate positioning in the market and customer segments, and on-going efficient management of products.
- Augment the NFI income by constantly delivering relevant online banking services.
- Support for the Collaterals, website content, go to market strategy, regulatory and market size changes including communication strategy of the product launches and commercialization
- Process review and re-engineering of the existing products to ensure smooth functioning and derive efficiency






- Responsible for managing the external stakeholders to support and enhance the product from time to time.
- Attend Client Meetings involving complex requirements and own the responsibility of providing 'right solution' to the client. Provide guidance and support to RMs, Advisory teams for promoting the relevant products
- Represent and wherever possible, support the bank in driving Cash Management Product evolution in alignment with the bank's overall strategy and goals.
- Possess the ability to explore, understand and incorporate data analysis in decision making and strategy
- Manage all product & MIS related assignments
- Conducting products training upon needed about the existing and new products.
- Effectively communicate project expectations, issues, risks,





and decisions to project teams and stakeholders related to online banking implementation.
- Actively participate in technical design discussions and help to finalize decision making with Senior Leadership team
- Make the Product Backlog visible and understandable
- Maximize delivered value by defining MVP and ensuring early value delivery
- Maintain a high awareness of technology and industry trends
- Own online Banking (SWIFT, H2H, web, mobile) Operational Processes in the organization along with any Audit, Compliance, Risk and Security Issues related to the product and ensure their resolution as per committed SLAs
- To perform other activities as appropriate assigned from time to time by your Manager/Head of Cash Product Management






- Complete all mandatory & personal development training as stipulated by management
- Responsible for the creation/maintenance of Functional and Operational Processes associated with Product
- Manage and coordinate all relevant stakeholders who contribute to the product functionally or operationally

The product manager must have rich experience and knowledge and the ability to take relevant decisions regarding prioritization.

Job Content

Customers/Stakeholders

- Full end to end delivery responsibility of Cash product
- Excellent understanding and definition of product processes and related technology
- Strong communication and negotiations across technology and other stakeholders to achieve results and decision making to improve time to market for all portfolio items.






- Structured approach to balancing needs of multiple areas and stakeholders.
- Analyze needs based on facts and problem-solving using metrics instead of subjective or personality-based decisions

Demand, Strategy and Priority

- Collect and specify business needs and assess their feasibility
- Manage scope and schedule while focusing on regular and timely delivery of value
- Monitor progress reports
- Manage risks and issues

Project Governance, Management, and support

- Strong communication and negotiations across technology and other stakeholders to achieve results and decision making to improve time to market for all portfolio items.
- Manage & drive the processes for business requirement and functional specs documentation, review, analysis & signoff






- Manage end user testing, signoff & go live activities (such as end process guides, FAQs, end user training material, etc.)

Policy & Procedures / Compliance

- Establish, develop, and implement Policies and Procedures related to online Banking (SWIFT, H2H, Web, Mobile)
- Identify, propose, and implement improved processes and procedures to ensure that the team delivers quality and efficient services to internal and external customers.
- Coordinate with different business units, i.e., Technology, Product Owners, and Operations to enhance service offering on channels and operational procedures

Relationship and Team management

- Proactively manage internal stakeholders and take personal responsibility for the establishment and maintenance of key relationships to leverage business achievement. This includes IT, RISK, Legal & all TBS product business units.
- Leverage organizational resources to improve capacity for project work
- Mentor and develop team members
- Act as manager and provide escalation path for team members

Innovation

- Contribute to innovation with initiation of new features and products as part of product rollouts/upgrade.
- Keep up to date with the existing application changes and latest software technologies & methodologies in the market

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▶️ Assistant Manager – Cash Products
🖊️ Emirates NBD
📍 Dubai