24 Oct
First Gulf Bank PJSC
Dubai
- Part-time
- Division: Consumer Banking Group - UAE
Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting and dynamic industry.
Job Description
JOB PURPOSE:
To serve customers by providing product and service information, resolving product and service issues while maintaining immaculate quality standards.
To ensure the financial and reputational integrity of the organization and provide end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues.
Specific Job Accountability:
1. Provide excellent customer service by attending to incoming calls within the quality guidelines.
2. Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.
3. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
4. Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
5. Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
6. Maintain customer records by updating customer history through service requests/complaints and notes.
7.
Maintain confidentiality of the bank’s customers and data.
8. Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations.
9. Attend to special tasks assigned by team leader and managers.
10. Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service level and abandoned rates.
11. Ensure self-punctuality, adherence to policies & procedures, and discipline in the Centre.
Qualifications
Minimum Qualifications:
High School diploma.
0 – 2 years relevant experience in the banking sector.
Knowledge, Skills, and Attributes:
1. Customer Service
2. Product Knowledge
3. Quality Focus
4. Problem Solving
5.
Documentation Skills
6. Listening
7. Phone Skills
Excellent communication skills in English & Arabic.
Additional Information
Should hold a valid UAE Family book (Mandatory).
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▶️ Customer Service Representative (UAE Nationals only) - Part time WFH
🖊️ First Gulf Bank PJSC
📍 Dubai