Front Office Supervisor

Front Office Supervisor

Roles and Responsibilities

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand throughout the Guest journey to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities by delighting them from Check-in until Check-out.

What You Will Need To Succeed

- Genuine service personality, with high EQ.
- Minimum 4 years’ experience in the Hospitality industry.
- Minimum 2 years’ experience in a Supervisory role / similar experience in a 5-star hospitality industry.
- Minimum of a high school diploma is required; College degree in Hotel Management or a related field is preferred.






- A minimum of 1 – 3 years’ experience in a similar position in a 5-star hospitality company.
- Conduct all operational tasks in Front Office while living up to service standards and procedures.
- Go the extra (s)mile where you can.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
- Put Customer First.
- Drive for Results.
- Learning.
- Resilience.
- Adaptability.

Desired Candidate Profile

- Customer Service: Excellent communication and interpersonal skills to create a welcoming environment.
- Multitasking: Ability to handle multiple tasks efficiently, from greeting guests to managing inquiries.
- Problem-Solving: Quick thinking to resolve issues and ensure guest satisfaction.
- Attention to Detail: Ensuring accuracy in reservations, check-ins, and information provided.
- Organizational Skills: Keeping the front office area organized and maintaining efficient workflows.
- Technical Proficiency:





Familiarity with reservation and management software, as well as standard office equipment.
- Cultural Sensitivity: Understanding and respecting diverse backgrounds to cater to a varied clientele.
- Teamwork: Collaborating effectively with other departments for seamless service delivery.
- Professionalism: Maintaining a positive demeanor and appearance at all times.
- Adaptability: Flexibility to handle changes and unexpected situations in a fast-paced environment.

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▶️ Front Office Supervisor
🖊️ Emaar Dubai
📍 Dubai