Guest Service Agent (Receptionist)

Guest Service Agent (Receptionist)

Listens attentively to Guest.
- Confirms guest’s address and other information such as length of stay by asking questions of guest.
- Verifies payment, obtains signature and confirms registration,
- Uses up-selling techniques to obtain higher revenue.
- Accepts cash for payment after obtaining identification from Guest, “no posts” the Account to ensure no outstanding balance.
- Becomes familiar with names of V.I.P., complimentary, and pre-registered guests at the start of each shift by reviewing report provided by Front office Management.
- Assists in pre-keying and pre-registering Guest Rooms.
- Treats each guest as an individual.
- Guest Service Agent selects a room within the specified room category.






- Guest Service Agent handles special Guest
- Informs appropriate department of complaint.

**Experience**:

- Hotel: 1 year (preferred)

**Language**:

- English (preferred)

▶️ Guest Service Agent (Receptionist)
🖊️ Holiday International Hotel By Excelsior - Embassy District
📍 Dubai