24 Oct
John Crane
Dubai
Currently recruiting for Russian speaking customer service coordinator to provide excellent customer service by providing on-time delivery and timely and accurate responses to customer queries.
**Duties & Responsibilities**
- Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
- Support external sales team with specific customer account information,
- Networking and communication with customers, agents, and other JC operations.
- Review customers enquiries and orders
- Following up and monitoring of internal order processing and delivery performance.
- Assist finance in resolving payment issues in case of product discrepancies.
- Use of SAP,
C4C business system and its relevant modules.
- Work with other departments to expedite the service to customers.
- Prepare notifications for non compliances.
- Review LOC for commercial terms and conditions.
**Diversity & Inclusion**
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
**The Individual**
- Education/Training: Diploma or University Degree in Economics, Commerce or similar field
- Experience: 3+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs.
Experience of working in a multinational and multicultural environment
- Knowledge/Skills: Technical knowledge of or ability to learn SAP system
Product knowledge or ability to learn about John Crane product portfolio & product codes.
Excellent MS Office background
- Languages: English and Russian language preferred. Speaking in Arabic is an advantage
**About Smiths**
**About John Crane
▶️ Customer Service Coordinator (Russian Speaking)
🖊️ John Crane
📍 Dubai