24 Oct
Global Career Heights (GCH)
Dubai
**Criteria**:
- **Should work as contact center team leader**:
- **Should have UAE Experience**:
- **should be Arabic speaking female**
**Responsibilities**:
- Handling team of contact center agents.
- Monitoring call quality to ensure that customers are receiving high-quality service
- Developing employee skills by providing training opportunities, encouraging teamwork, and fostering a positive working environment
- Enforcing company policies and procedures to ensure compliance with federal regulations
- Conducting performance reviews to measure team member performance and provide feedback
- Managing a team of customer service representatives who are answering questions or resolving issues for customers
- Conducting meetings with management to discuss departmental goals, objectives, and challenges
- Maintaining contact with clients to schedule appointments, answer questions, and provide updates on progress
- Coordinating with other departments to ensure that all aspects of customer service are being met
- Implementing new technology to improve efficiency and productivity of the call center
**Job Types**: Full-time, Permanent
**Salary**: AED10,000.00 - AED13,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
▶️ Contact Center Team Lead-arabic Speaker
🖊️ Global Career Heights (GCH)
📍 Dubai