24 Oct
Al Jawhara Garden Hotel
Dubai
As a Front Office Shift Leader you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. The Primary responsibility of the role is to manage the complete day to day activities of the front desk.
**Responsibilities**:
- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
- Fully conversant with all the Front Office equipment, computer and Hotel’s Policies and Procedures and ensures that they are being adhered to.
- Oversees the running of the reception desk to ensure that all guests are being checked in (out) as per Hotel’s Policies and procedures.
- Identify room rates structures for both groups & individual bookings.
- Ensure that rooms are assigned according to the reservation & as per guest’s requests.
- Assist the Front office manager in occupancy forecasts & practice yield management.
- Carries out training within the department for new recruits and on going training for the staff while on their shift.
- Assumes control of reservations & room blockings outside normal reservation hours.
- Out books guests of the Hotel in line with the correct standard Hotel operating procedure.
- Fully be aware of the health and safety in the department.
- Conducts team briefing and training before shift.
- Reviews arrival list for all arrivals and VIPs refereeing to room allocation, VIP treatments and special requirements.
- Handles guest complaints and refers them to FOM, if necessary. Follows upon correcting
- Compiles and takes action on an exceeded credit report.
- Processes the No Show Lists on daily basis by agreement with Front Office Manager.
- Provides support to all reception staff in order to ensure a smooth, prompt and polite service. Organizes the meal break time accordingly.
- Obtains information on the volume of business using the occupancy forecast and draws up a work schedule optimized to this, in good time, by agreement with Front Office Manager.
- Is familiar with all the work sequences at Reception and on the telephone switchboard, coordinate all tasks within a shift in order to guarantee smooth, harmonious and appropriate work sequences.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
- To ensure that all potential and real hazards are reported and rectified immediately.
- To understand and strictly adhere to the Code of Conduct.
- To report for duty punctually wearing the correct uniform and name tag at all times.
- Performs any other duties as assigned to him/her by management.
**Knowledge, Skills & Experience Education**
- Bachelor’s degree in Hotel Management / Course in Hotel Management Job Experience
- 2-4 years hotel industry experience.
- Minimum 1 year of experience as Shift leader/ Supervisor in Front office in 3 or 4-star hotel
- GCC experience preferred. Others
- Excellent interpersonal and communication skills.
- Experienced and effective people manager.
- On the feet thinking to drive creative solutions to overcome obstacles.
- Is a team player, willing to learn, train and motive the team.
**Salary**: Up to AED2,000.00 per month
COVID-19 considerations:
Yes
**Experience**:
- Hospitality: 2 years (required)
- Front Office: 2 years (required)
▶️ Front Office Shift Leader
🖊️ Al Jawhara Garden Hotel
📍 Dubai