24 Oct
Important Group
Abu Dhabi
Description
Job Summary:
The Front Office Agent at Traders Hotel, Qaryat Al Beri, Abu Dhabi, will be the welcoming face of the hotel, responsible for ensuring guests have a seamless check-in and check-out experience. This role requires a warm personality, a focus on guest satisfaction, and the ability to handle various front office tasks efficiently while maintaining high service standards.
Responsibilities:
- Greet and welcome guests warmly, ensuring a positive first impression upon arrival.
- Perform check-in and check-out processes efficiently, adhering to hotel standards.
- Handle cashiering functions, including processing payments and balancing transactions.
- Assist guests with luggage handling and transportation arrangements when necessary.
- Address guest inquiries, complaints, or requests, ensuring they are resolved quickly and professionally.
- Provide accurate information about hotel services, local attractions, and transportation options.
- Collaborate with other hotel departments to maintain high service standards and guest satisfaction.
- Maintain a clean and organized front desk area, ensuring all guest materials are updated and presentable.
- Upsell hotel services and amenities to enhance the guest experience and increase revenue.
- Assist in managing guest room keys, security protocols, and hotel access control.
- Monitor guest preferences and ensure special requests are fulfilled to personalize the guest experience.
- Support colleagues and other departments during busy periods, contributing to smooth hotel operations.
Requirements:
- Minimum of 12 months of experience in front office, customer service, or hospitality roles, preferably in luxury hotels.
- Strong communication skills with fluency in spoken English; additional languages such as Arabic, Chinese, Russian, or German are an advantage.
- Excellent interpersonal skills with a friendly, positive demeanor.
- Ability to work independently, manage time efficiently, and stay organized in a fast-paced environment.
- Customer-oriented mindset with a focus on providing excellent guest experiences.
- Problem-solving skills with the ability to handle guest complaints professionally.
- Familiarity with front office systems, property management software, and cashiering procedures.
- A proactive, can-do attitude and a strong sense of teamwork.
Level of Education:
Higher Diploma in Hotel Management or a related field.
Work Hours:
Full-time position,
with shift work, including evenings, weekends, and holidays.
Experience in Months:
12+ months of experience in a similar front office or guest services role.
▶️ Front Office Agent - Abu Dhabi
🖊️ Important Group
📍 Abu Dhabi