23 Oct
Accor Hotels
Dubai
Company Description
Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.
All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.
Join our motivated and vibrant Team and build your career with us.
Job Description
Summary
Reporting to the L&D; Manager, the Assistant Learning & Development Manager will assist the L&D; Manager to oversee the L&D; opportunities across the hotel, driving a learning & talent development culture and ensuring the delivery of operational performance through an integrated and innovative strategy.
Responsibilities
Key Responsibilities:
- Collaborates with hotel leaders (Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs.
- Assists with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support.
- Ensure that global brand and culture initiatives are embedded within the hotel.
- Deliver a high-quality learning solution to business units across the Hotel.
- Support hotel with integrating and administering INES (PeopleHub) as a core learning resource.
- Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
- Certifies hotel trainers & facilitators and L&D; teams to deliver various programs.
- Assisting the L&D; Manager to manage the programs with agreed budget, select and manage external consultant or manage the deployment of internal consultant.
- Coach and develop the capability within the hotel team, provide direction and inspiration for high standards of excellence.
- Ensure alignment with the global learning and development ethos around co-design of new programs and enhancement of existing programs.
- Tailor the learning content of global programs to suit the needs of the hotel (including language translations).
- Conduct on-job training and task breakdown training.
Qualifications
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s service culture to be responsive, respectful and deliver a great experience.
Leading Myself
- Positive Orientation.
- Operational Decision Making.
- Self-Development & Management.
Leading Others
- Developing an Empowered Team.
- Leading an Engaged and Diverse Team.
- Communication.
Leading the Business
- Advocating Guest Passion.
- Business Planning and Analysis.
- Business Improvement and Change.
Experience/Qualifications/Certificates/Education
- Bachelor degree in a relevant field of work,
or an equivalent combination of education and work-related experience.
- Proven experience in L&D; roles within the hospitality industry.
- Proven progressive work-related experience in managing and directing the development and delivery of learning or organization development programs in a multi-unit organization.
- Highly developed oral and written communication skills.
- Demonstrated proficiency in designing and delivering effective learning programs to multi-cultural, multi-level audiences.
- Broad understanding of people strategy, including the drivers of organization effectiveness.
- Strong organizational skills, ability to project manage and execute.
- Ability to develop and design new and unique content.
- Multicultural awareness and ability to work with people from diverse cultures.
- Demonstrated teamwork communication including ability to coach and deliver feedback in a constructive manner.
- Excellent communication, interpersonal, and team leadership skills.
- Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
- Flexibility to adapt to a dynamic and fast-paced environment.
- Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.
- Native Arabic speaker and fluency in verbal and written English is essential.
- Prior experience in pre-opening is a plus.
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▶️ Assistant Learning & Development Manager
🖊️ Accor Hotels
📍 Dubai