23 Oct
Transguard group
Dubai
Transguard Group was established in 2001 and has diversified significantly; we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!
We are currently recruiting for an Operations Manager - Facilities Management Soft Services to join our Facilities Management team in our HQ, located in DAFZA, Dubai Airport Freezone.
Scope: As an Operations Manager, you will be responsible for managing and supporting all division operations daily.
You will also ensure that any issues or conflicts are resolved satisfactorily to maintain the service levels expected by the respective client and/or customer groups.
This position plays a critical role in ensuring that cleaning operations run smoothly, effectively, and meet the highest standard of cleanliness and customer satisfaction.
Financial Responsibilities:
1. The Operations Manager is responsible for overseeing all aspects of cleaning operations, ensuring the delivery of high-quality cleaning services, maintaining client satisfaction, and managing the staff efficiently.
2. This role requires strong leadership, organizational, and problem-solving skills to ensure that all cleaning activities are conducted to the highest standard.
Customer Responsibilities:
1. Ensure daily deployments are maintained as per the contractual obligations.
2. Ensure invoice information and client approvals are shared within the stipulated time frame.
3. Monitor all contract spends under the budgetary line.
4. Ensure contractual KPIs are maintained as per the scope.
5.
Identify and implement cost-saving initiatives without compromising service standards.
6. Manage the inventory of cleaning supplies and equipment, ensuring adequate stock levels are maintained.
Process Responsibilities:
1. Ensure work schedules are created in line with contractual scope for seamless delivery.
2. Maintain, monitor, and review all service level agreements within the contract scope on a monthly basis.
3. Report any service variations to the account manager and ensure they are reviewed and agreed upon with the client.
4. Utilize CAFM systems effectively.
5. Maintain accurate records of cleaning activities, staff performance, inventory levels, and financial performance.
6.
Prepare regular reports for senior management on operational performance, client satisfaction, and financial metrics.
7. Ensure all contract documentation related to service is up to date and compliant with company policies and regulatory requirements.
8. Conduct regular inspections of cleaning activities and sites to ensure quality standards are met.
9. Develop and maintain a system for client feedback to continuously improve service delivery.
Innovation Responsibilities:
1. Identify and implement technology solutions.
2. Improve cleaning effectiveness by developing new cleaning methods.
3. Create customized cleaning solutions.
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