23 Oct
Jetex
Dubai
**Department: Customer Service Center**:
**Location: Dubai**:
**Reporting To: Project Manager**:
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- Uphold Jetexs' brand identity and actively engage with customers to ensure that they feel supported and valued in every interaction.
- Accept ownership and identify customers/passengers/guests' complaints, inquiries, research every issue and provide alternative solutions, striving to consistently meet and exceed customer expectations.
- Keep customers/passengers/guests' satisfaction at the core of every decision and behavior.
- Adhere to the companys' standard operating procedures, and document all information regarding a customer interaction appropriately, utilizing the software, databases,
scripts and tools provided
- Proactively participate in identifying, reporting and escalating any issues or recommendation for service or process improvement.
- Be well versed with the most updated information regarding Jetex as a company, its services, safety protocols, and so on
- Follow the communication etiquette standards and verbiage in every interaction
- Ensure that all reports required by management are updated efficiently and in line with management requirements
- If required, assist with the training of new agents as per company standards.
- Perform all other duties assigned by Line Manager efficiently and in a timely manner.
**REQUIREMENTS**
**EDUCATION**
- Preferably with Bachelors' Degree in Masscommunication/Administration/Business or any related field
**EXPERIENCE**
- With minimum of 2 years experience as Call Center/Customer Service/Telephone Operator, preferably in Aviation/Hospitality.
**SPECIFIC / TECHNICAL SKILLS**
- Fluent in English (both verbal and written)
- Preferably bilingual (Russian Speaker)
- Well-versed in Microsoft Office (Word, Excel, Power point)
- Experience with contact center softwares is preferred.
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▶️ Customer Service Agent (Russian Speaker)
🖊️ Jetex
📍 Dubai