Customer Care - Arabic & English Speaker (Medical

Customer Care - Arabic & English Speaker (Medical

**Job description**

**1.** **JOB PURPOSE**

**2.** **RESPONSIBILITIES AND DUTIES**
- Perform research to respond to inquiries and interpret policy provisions to determine most effective response. Mail or route claim forms and supporting documentation to various units for final processing
- Independently respond to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues
- Ability to understand and interpret policy provisions
- Perform research to respond to inquiries and interprets policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies.







**3.** **KNOWLEDGE, SKILLS AND EXPERIENCE**
- Bachelor’s degree preferred (Paramedical)
- Excellent English written and oral communication skills
- Fluency in written and spoken Arabic is a MUST
- Exceptional organizational and time-management focus
- Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity
- Demonstrated customer centric orientation with key focus on process improvement and operational efficiency.
- Demonstrated results orientation; Working proficiency with metrics, measurements, reports and operations.
- Demonstrated ability to lead/motivate employees; Ability to recognize individual difference among the associates and design approach/style to.
- Strong communication skills; Ability to clearly communicate goals, concepts, processes to a wide audience and capability of tailoring levels of communications to audience
- Ability to perform in a high volume, fast paced call center environment






- Proven ability to work independently as well as a productive member of a team
- Organized and detail oriented work style.

**Job Types**: Full-time, Permanent

Pay: AED5,000.00 - AED6,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Insurance: 1 year (preferred)
- Customer Care: 1 year (preferred)
- Medical: 1 year (preferred)
- Pharmacy: 1 year (preferred)

**Language**:

- Arabic (preferred)
- English (preferred)

▶️ Customer Care - Arabic & English Speaker (Medical
🖊️ TPA
📍 Dubai