Customer Support Executive (Arabic Speaker)

Customer Support Executive (Arabic Speaker)

**Troubleshooting and Technology Support**
- Routing the issue to correct team by understanding the issue properly
- Should act as a first point of contact for customers for all issues related to emaratech service support.
- Gathers and Records accurate service support incident information
- Listens and understands customers’ concerns; provides required guidance and information using the available resources
- Ensures complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required
- Performs primary investigation in all issues received






- Follows up on escalated and re - assigned service support requests and tickets
- Identify the solutions and contributes to the knowledge base and utilizes it as required

Provides service health feedback based on received requests and tickets

**Requirements**:

- Minimum Diploma graduate or equivalent required
- Knowledge of ITIL Foundation
- Minimum 2 years of customer service in IT experience required
- Experience in working on Service Management Systems
- Fluent in Arabic

▶️ Customer Support Executive (Arabic Speaker)
🖊️ Emaratech
📍 Dubai