Customer Support Executive - Spanish Speaker

Customer Support Executive - Spanish Speaker

We are actively seeking a passionate and driven individual to join our team and contribute to the growth of the organization. We are committed to fostering an environment where professionals thrive, and we envision this role as an opportunity for someone to grow alongside us. If you are someone with a deep passion for support, an unwavering drive for excellence, and a desire to make a meaningful impact we encourage you to consider joining our dynamic team.

This role will be responsible for ensuring quality, accuracy, and support. The job description for the QC support role typically includes the following responsibilities:
**2.





Technical Troubleshooting**:Assisting in diagnosing and resolving technical issues encountered with products or services. This involves using knowledge bases, FAQs, and sometimes remote access tools to guide customers through solutions.

**3. Product Knowledge and Training**:Maintaining a comprehensive understanding of the company's products or services to provide accurate information to customers. Creating and updating documentation, tutorials, or guides for customers as necessary.

**4. Customer Education**:Educating new joiners about product features, updates, and best practices to enhance their experience and optimize product usage**.**

**5. Issue Escalation**:Escalating complex technical issues to higher-level support or engineering teams when necessary and following up to ensure timely resolution**.**

**6. Feedback Collection**:Collecting feedback and insights to relay to the product development or engineering teams for continuous improvement of products or services.

**7. Maintaining Records and Databases**:Documenting customer interactions, issues,





and resolutions in a system or a ticketing system for future reference and analysis.

**8. Collaboration with Other Teams**:Collaborating with sales, marketing, product development, and other internal teams to relay customer feedback, communicate issues, and ensure a unified approach to customer support.

**9. Quality Assurance**:Monitoring and evaluating interactions to ensure service quality standards are met or exceeded. This may involve conducting satisfaction surveys or assessments.

**10. Adapting to Technological Changes**:Staying updated with technological advancements and changes in the company's products or services to effectively support the team and stakeholders.

**11. Time Management and Prioritization**:Managing multiple customer inquiries simultaneously, prioritizing urgent issues,





and ensuring timely responses to all customers.

**12. Remote Support**:Providing remote assistance, if needed, by utilizing remote desktop tools or guiding customers through step-by-step instructions.

**Qualifications and Skills**:

- Proven experience in customer support or tech support
- Familiarity with learning platforms and e-learning authoring tools.
- Excellent attention to detail & technical skills, with the ability to support effectively.
- Good communication skills to collaborate effectively with cross-functional teams.
- Language skills required:

- Spanish
- Native to advanced speaker
- Strong organizational skills and the ability to work independently with mínimal supervision.






- Experience in trading or a basic understanding of markets to provide efficient support and quality control.

**These duties may vary depending on the company's size, the complexity of products/services, and the level of technical support required.**

Tipo de puesto: Tiempo completo

Salario: AED4.000,00 - AED5.000,00 al mes

Ability to Commute:

- Dubai (Obligatorio)

▶️ Customer Support Executive - Spanish Speaker
🖊️ Augmented Era
📍 Dubai