Front Office Supervisor

Front Office Supervisor

Role in a Nutshell:

- Display genuine care for all aspects of guest experience and handle all interactions with the highest level of hospitality.
- Guide the team in anticipating each guest’s likes or dislikes to add a personalized touch that creates a special memory.
- Oversee and handle guests’ check-ins/check-outs, room assignments and room change/late check-out requests in an efficient and friendly manner.
- Provide the team with savvy knowledge of hotel, the services, about the city and neighborhood ‘happenings’.
- Manage guest arrivals, special requests, rate changes, room changes, account and reservation inquiries.
- Comply with hotel payment policy as it relates to cash, credit card, account to company, vouchers,





third party and international currency, etc.
- Encourage up-selling to maximize revenues.
- Be proficient with hotel operating systems to answer, log and process all guest calls, requests, queries or concerns.
- Supervise telephone stations and perform wake up calls as required.
- Professionally handles and resolves any guest or property related issues or complaints.
- Complete night audit procedures by running specified reports, complete balancing checklist to balance with room inventory, comps and voids report with appropriate back up.
- Adjust easily and do not hesitate to wear a variety of hats to support the guest experience, such as acting as a concierge, lobby host or reservations as the situation demands.
- Seize any opportunity to go beyond the expectations of the position to assist with a guest’s needs, help a co-worker and fulfill a reasonable request by a manager.
- Aware and comply with all ‘statutory’ trainings,





protocols and operational procedures mandated by UAE Government

**Qualifications**:

- On cancelled or visit visa who can join immediately.
- An upbeat and cheerful personality with love for people, creativity and multi-tasking.
- Minimum 2-years experience as a Front Office Supervisor, preferably in an upscale or lifestyle hotel.
- Basic to intermediate understanding of computer systems such as: Prologic, Service One, MS Word, Excel, and Outlook is preferred.
- Fluency in English (reading, writing and verbal). Able to speak major European languages is an added advantage.






- Flexible to work in varying shifts that may include days, nights, weekends and holidays

**Job Types**: Full-time, Permanent

**Experience**:

- hotel FO Supervisor: 2 years (required)

▶️ Front Office Supervisor
🖊️ Revier Hotel Dubai
📍 Dubai